Asia Williams
Summary
I have 12 years' experience working with computer systems and Microsoft. Also, 8 years working in a call center/ office environment and 4 years with face-to-face patient registration. Very experienced with using multiline phone lines and having great customer service.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Patient Experience
The Ohio State University
02.2026 - 05.2026
- Served as liaison between administration and frontline clinical staff regarding issues impacting the patient experience.
- Participated in quality improvement initiatives aimed at improving patient experience.
- Handled patient billing inquiries and processed payments, enhancing patient experience.
- Assisted families in locating patient rooms and responding to calls for assistance, maintained cleanliness of lobby, facilitated EMS calls, and directed patients and EMS to appropriate admission rooms; coordinated with nurses to confirm patient visitation.
Scheduler
Ohio State University
01.2025 - 01.2026
- Answered inbound calls, made outbound calls, verified and updated patient demographic and insurance, scheduled patient referrals for endoscopy procedures, and completed a full review of the patient’s chart.
- Coordinated scheduling of classes and events across multiple departments to ensure optimal resource use and availability.
- Communicated with faculty to confirm availability for meetings and events.
- Confirmed faculty availability for meetings and events to facilitate effective planning and collaboration.
Patient access rep
Nationwide Children’s Hospital
02.2024 - 01.2025
- Checked in and registered patients using Epic, updated patient demographics and insurance information, informed self-pay patients about financial aid options, and communicated effectively with patients and families.
- Facilitated patient check-in processes, ensuring efficient admissions.
- Verified insurance information for accuracy and completeness.
- Coordinated with clinical staff to effectively schedule patient appointments.
Claims Processor, Material Damage- On your side
Nationwide Insurance
10.2022 - 01.2024
- Took inbound claim calls and set up rental reservations.
- Communicated with clients to gather necessary claim information.
- Reviewed policy documents to verify coverage and eligibility.
- Collected and verified necessary claim information from clients to facilitate claim processing.
Patient service rep II
Mount Carmel
09.2021 - 09.2022
- Schedules outpatient testing, pre-register patients over the phone, take payment when needed, collect and update insurance information and patient demographics, use multi line phone system, EPIC, transfer calls to correct office when needed.
- Assisted patients with scheduling and registration to facilitate timely access to services.
- Managed patient inquiries and resolved concerns effectively and efficiently.
- Coordinated communications between patients and medical staff to ensure clarity and continuity of care.
Scheduler/ Register
Mount Carmel Heart and Vascular
06.2020 - 09.2021
- Answered inbound calls to schedule patients and registered them upon arrival, utilized Athena system for insurance verification and demographic updates, ensured flexibility in frontline and behind-the-scenes roles, scheduled hospital testing for patients.
- Scheduled patient appointments for cardiology and vascular services efficiently.
- Coordinated with medical staff to optimize patient flow and resolve scheduling conflicts.
- Maintained accurate appointment records using electronic health record systems to support efficient patient management.
Patient Service Representative
Ohio Health
11.2019 - 04.2020
- Answered inbound phone calls, scheduled appointments and pre-registered patients using Epic, collected payments, transferred calls, sent prescription refill requests, answered appointment questions, and maintained a cheerful outlook.
- Assisted patients in scheduling appointments and managing medical records to ensure accurate and timely care.
- Provided information about services and insurance options to patients and families.
- Coordinated communication between patients and healthcare providers to facilitate seamless care delivery.
Customer Service
Fiserv
04.2018 - 04.2019
- Answered telephones, provided information to callers, took messages, transferred calls to appropriate individuals, and advised on potential fraudulent activity, ensuring timely handling of fraud disputes as requested by customers.
- Trained new customer service specialists on company policies and procedures to enhance effective customer service practices.
- Resolved escalated customer service inquiries.
- Developed and implemented strategies to enhance customer service delivery processes.
Temporary Warehouse
Temporary Warehouse
11.2017 - 04.2018
- Operated computers to ensure accurate shipment of merchandise to customers, providing assistance to associates as needed.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
Fraud specialist
Discover Financial Services
02.2017 - 09.2017
- Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to proper individuals. Accessed, managed, and protected customers' account. Advised customers if there was any fraudulent activity.
- Analyzed fraud reports to identify and report suspicious activities and trends.
- Collaborated with cross-functional teams to enhance fraud detection strategies.
- Collaborated with cross-functional teams to develop and implement enhanced fraud detection strategies.
Detail Checker
JCPenney Warehouse
08.2013 - 01.2017
- Operate computers, very knowledgeable with the internet to find the proper sites and information that has been requested. Properly check the merchandise for the correct pricing and ensure it ships to the correct store. Ensure sure all merchandise gets completed promptly.
- Inspected merchandise for quality and accuracy during inbound and outbound processes to maintain high standards.
- Operated computers and utilized internet resources to locate requested information. Checked merchandise for accurate pricing and ensured timely shipping to designated stores.
- Collaborated with team members to keep workspaces organized and streamline workflows.
Education
High School Diploma -
Marion Franklin HS
Columbus, OH 08.2008 - 06.2012
Skills
- Patient management software
- Insurance Verification
- Scheduling appointments
- Customer communication
- Multitasking
- Time management
- Active listening
- Fast learner
- Microsoft office
- Consistent performance
- Trustworthy team member
- Team collaboration
- Open-mindedness
- Positive attitude
Timeline
Patient Experience
The Ohio State University
02.2026 - 05.2026
Scheduler
Ohio State University
01.2025 - 01.2026
Patient access rep
Nationwide Children’s Hospital
02.2024 - 01.2025
Claims Processor, Material Damage- On your side
Nationwide Insurance
10.2022 - 01.2024
Patient service rep II
Mount Carmel
09.2021 - 09.2022
Scheduler/ Register
Mount Carmel Heart and Vascular
06.2020 - 09.2021
Patient Service Representative
Ohio Health
11.2019 - 04.2020
Customer Service
Fiserv
04.2018 - 04.2019
Temporary Warehouse
Temporary Warehouse
11.2017 - 04.2018
Fraud specialist
Discover Financial Services
02.2017 - 09.2017
Detail Checker
JCPenney Warehouse
08.2013 - 01.2017
High School Diploma -
Marion Franklin HS
08.2008 - 06.2012