Nikeyshia Hailey
Results-driven healthcare professional with over 20 years of expertise in revenue cycle management, patient financial services, and medical billing within the healthcare sector. Demonstrated ability to analyze complex financial and operational data, resolve revenue cycle challenges, and implement cost-effective solutions that enhance patient satisfaction and organizational performance. Proficient in qualitative and quantitative data analysis, KPI management, root cause analysis, employment law compliance, and conflict resolution. Proven track record of collaborating with cross-functional teams and stakeholders to ensure regulatory compliance and exceptional patient support. Currently pursuing an MBA in Communications, showcasing a strong commitment to leadership development, operational excellence, and patient-centered service while leveraging extensive healthcare domain knowledge to deliver strategic leadership and operational intelligence.
Work History
Patient Financial Navigator
14 Years 4 Months- Utilized effective communication skills through verbal, non-verbal, visual, and written methods to enhance patient interactions.
- Developed collaborative relationships with stakeholders to ensure positive and sustained engagement.
- Applied analytical skills to resolve complex revenue cycle issues, improving patient financial outcomes.
- Ability to demonstrate collaborative relationships with stakeholders and maintain a positive and sustaining relationship.
Patient Service Coordinator
6 Years 10 Months- Coordinated cross-functional communication with colleagues to develop cost-effective payment solutions for patients.
- Provide guidance to patients regarding insurance coverage, payment plans, and available resources.
- Educates federal/state regulatory guidelines for each individual case.
- Participates in cross functional communication with colleagues to develop cost-effective payment solutions for patients.
- Demonstrates leadership through informative conversations and openness for feedback.
- Guided patients on insurance coverage, payment plans, and available resources to enhance access to care.
- Provide guidance and feedback to governmental agencies such as NC Medicaid/Department of Health and Human Services.
Medical Billing Specialist
5 Years 2 Months- Maintained up-to-date records of all financial transactions related to patient care.
- Collaborated with cross-functional team to define features and develop user-friendly products and workflow tools that improved customer experience.
- Strong analysis and organization skills of received documentation from community members requesting assistance.
- Maintained accurate records of financial transactions related to patient care to ensure compliance and facilitate reporting.
- Facilitated development programs to improve employee performance and engagement.
- Able to work independently and convey leadership qualities in all situations.
Education
Master of Science - Sociology
- Advanced Grant Proposal Writing
- Introduction to Non-Profit Management
- Marketing your non-profit
- Writing Effective Grant Proposals
- Human Resource Professional
- Cum Laude
MBA - Communications
- Certification: Notary Public
- CITI Program: Human Research
Bachelor of Arts - Sociology
- Department honors
- Graduated cum laude.
- GPA: 3.3 GPA
Medical Computer Specialist - Medical Technology
Skills
Certification
- CNP - Certified Notary Public