Overview
Work History
Education
Skills
Websites
Affiliations
Software
Certification
Timeline
Generic

Faren Cochran

Houston,TX

Overview

1
1
year of professional experience
10
10
years of post-secondary education
4
4
Certificates

Work History

Patient Access Representative

Parallon Business Solutions
San Antonio, TX
  • Parallon helps to manage revenue cycle processes for HCA affiliated hospital systems Organize and maintain accurate record of patient information via Meditech Verify medical insurance, and determines co-pay/out-of-pocket expenses prior to treatment Collect demographic information for all patients presented through lobby, air-life, and ambulatory entrances.
  • Information is then entered into Meditech/Clinical Patient Care System Processing inpatient and outpatient admissions for registration Explain all forms of medical consent to patients and their family.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.

Enumerator

U.S. Census Bureau
  • The Census participates in conducting the U.S.
  • Census every ten years, which allocates the seats of the U.S.
  • House of Representatives to the states based on their population.
  • Visit assigned neighborhoods and knock on doors of households that have not yet participated in the Census Interview residents in assigned areas, explaining the purpose of the Census, answering their questions, and recording their answers Use smartphones provided by the Census to record information Maintain and submit records of hours worked, miles driven, and expenses incurred on the job Meet with supervisor to review procedures, report issues or concerns, and receive updated instructions.

Insurance Billing Specialist

PFS Group
Houston, TX
  • PFS Group is a healthcare organization in partnership with multiple hospital systems to manage their accounts receivables.
  • This includes billing, insurance, prior authorizations, and bad debt/collections.
  • Constant communication with insurance companies to ensure account balance resolution and patients eligibility of service dates are accurate Establishing auto-pay on outstanding balances, verbal review of billing statements, discussing billing forms with patients and hospital personnel Review insurance payments and contractual adjustments made by insurance companies Process payments in payment portal specific to hospital campaign Data entry and posting of patient account updates into EPIC billing system Technical Support to assist patients navigate through MyChart Help manage patient escalations for charges, quality of care issues, and payment posting Educate patients and other family members on available financial resources Provide training to other billing specialists, as well as Inbound/Outbound customer service representatives.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Performed targeted collections on past due accounts aged over [60] days.

Management Intern

Houston Health Department
Houston , United States
  • The mission of the health department is to work solely within the community to promote and protect the health and social well-being of Houstonian's and their environment
  • Drafting correspondence reports for community health programs to director’s chief of staff Patient Registration and appointment scheduling, Health Center Development and implementation of the human trafficking policy and procedures
  • Establishing a Partnership with Houston Rescue and other local organizations Data Entry and recordkeeping for family planning services
  • Development and implementation of the Revenue Enhancement Project to maintain revenue in community health centers and the health department as a whole Coordination of Hurricane Harvey restoration Event, Kashmere Gardens Health Center
  • Management and planning of “Houston Health Department All-Employee Event”, Process payments in payment portal specific to hospital campaign.

Member Services Associate

United Health Group
09.2015 - 05.2016
  • Parallon insurance company providing medical, dental, and pharmacy benefits to patients and their families
  • Review prospective member rates and coverage details for medical insurance
  • Up sale/ Review of pharmaceutical and medical claims for reason of claim denial Explain available coverage to medical patients and health providers according to common procedure code
  • Process member payments to help maintain insurance coverage Review prospective member rates and coverage details for dental insurance
  • Review dental claims for detail and claim denial


Assessment Processor

Behavioral Health Connections
Houston, TX

The Call Center Specialist receives calls from referral sources for psychiatric assessment, takes demographic information on the person to be assessed, and dispatches a MAT Assessor. Thorough and accurate documentation of calls and other related paperwork is a critical component of the job.

Job Duties/Responsibilities:

  • Triage calls
  • Dispatches Mobile Assessor
  • Assists with Memorandum of Transfer (MOT)


Customer Service Representative(Remote)

Ohio Department Of Job And Family Services
Columbus, OH
05.2021 - Current
  • Tier 1 and Tier 2 SUpport of Processing of CLaims for the Pandemic Unemployment Assistance Projects and Unemployment Insurance Project
  • Review of Submitted Appeals for verification of documents
  • Manage Emails From claimants to the proper inquiry Inbox for processing

Technical Support Resource to claimants

Education

Master of Science - Health Administration

Texas Southern University
Houston, TX
08.2016 - 05.2018

Bachelor's Degree - Biology

University of Texas
San Antonio, TX
08.2010 - 12.2014

Bachelor of Science - Nursing

Chamberlain College of Nursing
Pearland TX
09.2019 - 05.2023

Skills

Insurance billing

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Affiliations

American Heart Association Houston, TX, US September 2019-September 2021 Revenue Cycle Specialist for Institutional and Professional Billing AAHAM-American Association of Healthcare Administrative Management Houston, TX, US March 2019-March 2021 Phlebotomist Central Texas Phlebotomy Institute Seguin, TX, US January 2015 CERTIFICATIONS

Software

EPIC

Sharepoint

Miscrosoft Office 365

Adobe Acrobat

Microsfot Visio

Meditech

Citrix

CUBS Business System

MyCHart

Certification

Basic Life

Timeline

Customer Service Representative(Remote)

Ohio Department Of Job And Family Services
05.2021 - Current

Bachelor of Science - Nursing

Chamberlain College of Nursing
09.2019 - 05.2023

Master of Science - Health Administration

Texas Southern University
08.2016 - 05.2018

Member Services Associate

United Health Group
09.2015 - 05.2016

Bachelor's Degree - Biology

University of Texas
08.2010 - 12.2014

Patient Access Representative

Parallon Business Solutions

Enumerator

U.S. Census Bureau

Insurance Billing Specialist

PFS Group

Management Intern

Houston Health Department

Assessment Processor

Behavioral Health Connections
Faren Cochran