Asia Williamson
Toms River,NJ
Summary
Energetic Assistant Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
10
10
years of professional experience
Work History
Assistant Department Manager
Anthropologie
04.2023 - Current
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
- Complied with established internal controls and policies
- Introduced new methods, practices, and systems to reduce turnaround time
- Performed statistical analyses to gather data for operational and forecast team needs
- Maximized productivity and profitability by balancing sales and expenses
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives
- Increased sales by 10% each week with management team
Operations Manager
Zara Inc
04.2021 - 03.2023
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Managed purchasing, sales, marketing and customer account operations efficiently
- Reviewed shift reports to understand current numbers and trends
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Scheduled employees for 8 hour shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed systems and procedures to improve operational quality and team efficiency
Sales Associate
Zara
10.2017 - 03.2023
- Contribute to selling, restocking, and merchandising of twenty-fives to reach an sales quota of ~100 units per hour
- Ensure quality service by identifying customer inquiries and satisfying needs in a timely manner
- Demonstrate problem-solving by handling ad hoc operational situations and utilizing leadership forward thinking
- Collaborate daily with fellow team members to increase productivity and effectiveness
- Assist new employee onboarding by training in merchandising, marketing, organization, and customer care
Ride Operator/Team Member
Six Flags Great Adventure
03.2014 - 09.2017
- Secured daily operations of rides by adhering to park safety and complying with procedural responsibilities
- Maintained positive relationships with staff and guests while working under high-stress levels
- Demonstrated effective communication to management by providing proper incident reporting
- Identified unsafe circumstances during operating hours and upheld company procedure by reinstating park guidelines to guests who were non-compliant
- Trained and motivated ~5 newly onboarded team members weekly to ensure comprehension of employee and guest safety.
Education
Associate of Arts - Liberal Arts
Ocean County College
Toms River, NJ2019
Skills
- Microsoft Office (Excel, Powerpoint, Word), Google, Zoom
- Team Leadership
- Labor Relations
- Sales Activities
- Operation Monitoring
- Sales Tracking
- Loss Prevention
- Onboarding and Orientation
- Management Team-Building
- Problem Anticipation and Resolution
- Inventory Management
- Planning and Implementation
- Customer Service
- Manage Cash Flow
- Sales Expertise
- Disciplined and Imaginative Photographer
- Merchandising
- Performance Monitoring and Evaluation
- Corporate Social Responsibility
Timeline
Assistant Department Manager
Anthropologie
04.2023 - Current
Operations Manager
Zara Inc
04.2021 - 03.2023
Sales Associate
Zara
10.2017 - 03.2023
Ride Operator/Team Member
Six Flags Great Adventure
03.2014 - 09.2017
Associate of Arts - Liberal Arts
Ocean County College