Asia Worley
Cleveland,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Network in Flowers
05.2001 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
East High School
Cleveland, OH06-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Team development
- De-escalation techniques
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Network in Flowers
05.2001 - 06.2020
East High School
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