Dedicated Phlebotomist experienced in specimen collection and accurate documentation, delivering compassionate patient care. Provided exceptional customer service in high-pressure dining environments while effectively resolving complaints and anticipating customer needs. Maintained focus and a positive attitude, contributing to a collaborative team atmosphere.
Work History
Hostess/Server
2 Years
Texas Roadhouse Inc. | 06.2021 - 06.2023
Seated parties efficiently while balancing table rotation and restaurant pacing.
Greeted guests promptly and managed waitlist flow to support smooth front-of-house operations.
Communicated accurate wait times and restaurant updates to guests and team members.
Answered phone calls, handled reservations, and supported to-go order coordination.
Delivered meals, refilled drinks, and responded quickly to guest requests.
Completed side work, sanitized tables, and maintained clean, organized dining areas.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Phlebotomist
1 Year 5 Months
Quest Diagnostics Inc | 06.2025 - Current
Documented specimen collection details accurately in laboratory and patient record systems.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Requisitioned supplies and organized phlebotomy equipment for efficient daily operations.
Phlebotomist
11 Months
Heritage Valley Health System - Beaver | 07.2024 - 06.2025
Collected venous and capillary specimens using proper patient identification and label verification procedures.
Prepared specimens for laboratory testing, ensuring correct handling, transport, and processing requirements.
Explained collection procedures to patients to reduce anxiety and support cooperation during draws.
Maintained clean, stocked collection areas and followed infection control and safety protocols.
Collaborated with nursing and laboratory staff to prioritize urgent collections and support workflow.
Responded to difficult draws with calm technique and professional patient care.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Education
High School Diploma
Central Valley High School | Monaca, PA
health academy through community college of beaver county to receive college credits for nursing school
Hostess/Server at Nashville Marriott at Vanderbilt / Hyatt Place Downtown-Nashville, TNHostess/Server at Nashville Marriott at Vanderbilt / Hyatt Place Downtown-Nashville, TN