Frida Paola Paki Ngoh

Supervised hiring, training, and evaluation of staff to enhance operational effectiveness.
Managed scheduling to optimize staffing and service delivery.
Directed budget management and compliance audits to maintain operational integrity.
Ensured adherence to policies, achieving 100% compliance during audits.
Coordinated patient care, overseeing medication management and therapy services.
Led interdisciplinary teams to improve continuity of care for patients.
Achieved significant improvements in compliance scores and reduced incident rates.
Facilitated program growth through effective leadership and oversight.

Conducted training sessions for staff members on how to use newly implemented systems effectively.

Ensured compliance with all regulations pertaining to the NYS Office of Mental Health, Mental Health Case Management services, and Medicaid regulations.

Researched best practices for residential services programs and implemented changes as needed.

Developed and maintained budgets, timelines, and performance metrics for residential services programs.

Collaborated with mental health professionals, and other staff members, to perform clinical assessments or develop treatment plans.

Identified potential funding sources and wrote grant proposals in support of the organization's mission.

Created policies and procedures related to residential services programs.

Developed positive relationships with stakeholders such as community members, funders, partners.

Implemented new operational procedures, increasing efficiency.

Prepared and presented reports on team performance, challenges, and achievements to senior management.

Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.

Directed and supervised team of 15 employees in daily operations.

Participated in recruitment efforts by interviewing prospective candidates for open positions.

Provided guidance and direction to subordinates regarding job duties and responsibilities.

Ensured compliance with all applicable laws, regulations, policies, and procedures related to the residential program.

Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Managed caseloads effectively, ensuring timely documentation and reporting.

Reviewed clients' needs, developed service plans, and monitored progress towards goals.

Ensured that clients received services that met regulatory and agency standards including contracted housing placement outcomes within a 24/7program.

Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.

Attended court hearings as a representative of the organization when needed.

Accompanied or transported clients to appointments, errands and social activities.

Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

Reported changes in client condition to administrators, facilitating nursing intervention.

Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily.

Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.