Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Asianna Manuel

Des Moines

Summary

Personable and dedicated Customer Health Service Rep with 9+ years of experience with this I've combined my Healthcare Professional skills of 5 years and decided to further my career in nursing . I have an upbeat, positive attitude and proven skill in establishing the best patient care and needs to improve wellbeing of others . I believe to be a great asset to anyones team as I am quite adaptable , motivated with excellent time management skills.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Home Health Aide

Cornerstone Caregiving
Des Moines
09.2024 - Current
  • Provided personal care and assistance with daily living activities for clients.
  • Assisted clients with medication management and health monitoring tasks.
  • Developed and maintained strong relationships with clients and their families.
  • Documented client progress and reported changes to healthcare professionals.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Certified Nursing Assistant

Total Nurse Network
Des Moines
10.2022 - Current

PRN- Traveling CNA in the Des Moines and surrounding areas.

Certified Nurse Assistant

Calvin Community Health Center
Des Moines
09.2022 - 03.2023
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Used mobility devices to transport patients.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.

Health Service Representative II

LIFEWORKS / Morneau Shepell/ MERCER
Des Moines
09.2016 - 07.2021
  • Fielded inbound calls from customers inquiring about alternative insurance options.
  • Processed changes in insurance policies and periodically reassessed client needs.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
  • Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.

Customer Service Representative Agent

Wells Fargo
Des Moines
12.2015 - 02.2016

Nurse Assistant

Watermark Retirements Communities
Waukee
07.2014 - 12.2014
  • Assisted elderly and disabled residents with daily tasks.
  • Carried out general housekeeping, laundry duties and medication delivery.
  • Performed bandage changes, vital checks, lotion application and general entertainment.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Delivered high level of care to every patient.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Education

Nursing

Des Moines Area Community College
Des Moines, IA
01.2023 - 07.2025

Certified Nursing Assistant II -

Des Moines Area Community College
Des Moines, IA
11.2022

Certified Nursing Assistant I - Nursing

Calvin Community
Des Moines, IA
08.2022

High School Diploma -

Scavo High School
Des Moines, IA
05.2012

Skills

  • High-energy attitude
  • Quick problem solver
  • Strong verbal communication
  • Patient relations/Care
  • Collecting vital signs
  • Infection control procedures
  • Helping with medication
  • Catheter change and preparation
  • Medical terminology knowledge
  • ADL's expert

References

  • Dana Norman, Former Professor , Djmcdonald1@dmacc.com, 515-491-0983
  • Delores Messmore, Client (641) 420-0377
  • Velida Hamidovic, Assistant Manager, vhdsm@hotmail.com, (515) 943-1225, Worked with Velida under direct supervision starting in 2017 - 2020.

Timeline

Home Health Aide

Cornerstone Caregiving
09.2024 - Current

Nursing

Des Moines Area Community College
01.2023 - 07.2025

Certified Nursing Assistant

Total Nurse Network
10.2022 - Current

Certified Nurse Assistant

Calvin Community Health Center
09.2022 - 03.2023

Health Service Representative II

LIFEWORKS / Morneau Shepell/ MERCER
09.2016 - 07.2021

Customer Service Representative Agent

Wells Fargo
12.2015 - 02.2016

Nurse Assistant

Watermark Retirements Communities
07.2014 - 12.2014

Certified Nursing Assistant II -

Des Moines Area Community College

Certified Nursing Assistant I - Nursing

Calvin Community

High School Diploma -

Scavo High School
Asianna Manuel