Jenifer Flores
Miami ,FL
Summary
- Publix with more than 3 years of experience planning, developing and implementing
who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Detail-oriented with over 10 years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication.
Overview
2026
2026
years of professional experience
Work History
Home Health Aide
EE Home Care
Miami, FL
02.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Customer Service Agent
Publix Super Market at 5th and Alton
Miami beach, FL
6 2018 - 09.2024
- Processed merchandise returns and exchanges.
- Organized the store by returning all merchandise to its proper place.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Confirmed that appropriate changes were made to resolve customers' problems.
Education
High School Diploma -
Southeastern Christian Academy
West Palm Beach, FL11.2011
Skills
- Cash handling accuracy
- Active listening skills
- Customer service expert
- Superior organization skills
- Fluent in spanish
- Inbound Customer Service
- Problem Resolution
- Customer Service
- High-energy attitude
Education and Training
Registered Behavior Technician
Languages
Spanish
Full Professional
Timeline
Home Health Aide
EE Home Care
02.2024 - Current
High School Diploma -
Southeastern Christian Academy
Customer Service Agent
Publix Super Market at 5th and Alton
6 2018 - 09.2024