ASIF MANSOORI
Artesia,CA
Summary
Hands-on IT specialist with strengths in incident management, user support, and cross-platform troubleshooting across Windows, macOS, and Linux. Supports access administration, remote tools, and technical documentation while using scripts and root-cause analysis to improve efficiency, reduce ticket volume, and maintain stable operations.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Security Specialist
RH Costa Mesa
Costa Mesa, California
10.2025 - 01.2026
- Supported security architecture reviews for enterprise applications and cloud environments.
- Tracked threats across SIEM, IDS, and endpoint security platforms.
- Supervised security team across RH Costa Mesa gallery and entrances.
- Monitored CCTV, access control, and alarm systems across retail floor.
- Recorded incident reports, logs, and daily security activity records.
- Trained new officers on gallery procedures, concierge standards, and radio use.
- Maintained records for incidents on site, including lost and stolen items and unauthorized persons present.
- Monitored entire facility through CCTV while handling dispatch duties.
- Helped define access controls for identity, network, and application systems.
- Assisted with vulnerability reviews and remediation prioritization across internal platforms.
- Drafted security policies aligned with compliance and organizational standards.
- Provided technical support during implementation of security solutions across multiple platforms.
- Monitored user activity on servers, networks, and other IT resources for suspicious activity and policy violations.
System Administrator
AR Jewels USA
Los Angeles, CA
08.2023 - 09.2025
- Managed network servers and user accounts for AR Jewels USA operations.
- Monitored system security and protected business data across company devices.
- Set email access permissions and workstation settings for employees.
- Supported inventory software and order processing technology.
- Maintained system hardware, software, and network components.
- Installed operating system upgrades and security patches according to IT policies.
- Handled storage management, data migration, backups, and drive replacements.
- Kept current with emerging technologies and trends, updating systems to maintain competitive advantage.
IT Services Support Specialist
Talley Inc.
Santa Fe Springs, CA
04.2021 - 06.2023
- Helped manage help desk tickets and answered daily support requests.
- Supported Talley Inc. users with desktop, email, account, and network troubleshooting to improve user experience.
- Fixed end-user technical issues through troubleshooting and problem resolution.
- Helped Talley Inc. employees with remote access and VPN support.
- Reset passwords and maintained user access across business systems.
- Installed software updates and set up workstations and peripherals.
- Helped with network configuration and resolved LAN and WAN issues to support connectivity and performance.
- Reviewed service requests, documented IT issues, and prioritized tickets to speed problem resolution.
- Recorded support procedures and updated technical knowledge base.
- Supported infrastructure planning and deployment to meet organizational expectations.
- Worked with team members to improve customer service experience.
- Secured enterprise systems using access controls, authentication, and privileged account reviews.
- Updated security policies, standards, and procedures for business teams.
- Coordinated vulnerability scans and tracked remediation actions with technical owners.
- Supported security awareness training for employees and contractors.
- Provided technical guidance during computer security incidents.
- Installed anti-virus software, firewalls, and related systems to protect data integrity.
Help Desk Associate
Gem Lustre USA
New York, NY
01.2016 - 01.2018
- Coordinated help desk tickets for hardware, software, and login problems, ensuring timely resolutions.
- Resolved technical issues for end-users, enhancing overall user satisfaction and productivity.
- Assisted Gem Lustre USA staff with resolving desktop, laptop, and printer issues to maintain operational efficiency.
- Troubleshot network connectivity for office and warehouse users.
- Installed updates, patches, and security software on company workstations.
- Documented technical requests and resolutions in service logs.
Administrative Assistant
Gem Lustre USA
New York, NY
04.2005 - 12.2014
- Supported daily administrative operations across departments and responded to executive requests.
- Scheduled meetings, managed calendars, and organized appointments for staff and leadership.
- Prepared reports, correspondence, and internal documents using standard office software.
- Assisted with onboarding, training materials, and staff coordination for new employees.
- Provided administrative support to multiple departments throughout organization.
- Used Microsoft Excel, Access, SPSS, and SAS to analyze large data sets.
- Prepared fundraising progress reports for senior management using statistical analysis tools such as Microsoft Excel and Access databases.
- Monitored project progress on ongoing basis using Microsoft Excel and Access.
- Generated reports from database systems, including spreadsheets and queries, using Microsoft Excel and Access.
- Prepared invoices for completed orders using Microsoft Excel and QuickBooks.
- Maintained up-to-date records of customer interactions using various software programs such as Salesforce.com, Microsoft Excel.
Education
Associate Degree - Computer Engineering Technology
Humber Institute of Technology
Toronto, ON10-2026
Skills
- Operating systems
- Networking protocols
- Identity management
- Cloud collaboration
- Scripting languages
- IT support management
- Remote support tools
- Remote support tools
- Network maintenance
Personal Information
Title: System Administrator
Certification
- CompTIA A+ (Active)
- CompTIA Network+ (Active)
- AWS Certified Cloud Practitioner (Active)
- CompTIA Security+(Active)
PROJECTS
IT Asset Management & Inventory Tracking Database , Creator & Developer ,Present
- Designed and developed a customized IT inventory tracking database using Microsoft Access, Visual Basic (VBA), and SQL to manage hardware assets, procurement, and equipment lifecycle.
- Automated inventory reporting, asset assignments, and equipment tracking, improving data accuracy by approximately 25% and reducing provisioning time by 20%.
- Streamlined IT asset management processes, reducing manual work and improving operational efficiency.
Windows/Linux Home Lab & Systems Administration , Independent Project
- Built and maintained a virtualized home lab with Windows and Linux systems to practice system administration, networking, troubleshooting, and software deployment.
- Configured and tested Active Directory, DNS, DHCP, user accounts, Group Policy, and network connectivity in a simulated enterprise environment.
- Conducted Microsoft 365 integration experiments, user provisioning, authentication, and access management.
- Practiced PowerShell scripting, system maintenance, and troubleshooting across Windows and Linux environments.
IT Security & Network Administration Lab , Independent Project
- Practiced network configuration, IP addressing, connectivity troubleshooting, and basic security controls in a Windows/Linux lab environment.
- Explored firewall configuration, user permissions, system updates, and endpoint security to strengthen infrastructure security knowledge.
- Applied CompTIA Network+ and Security+ concepts to practical troubleshooting and system administration exercises.
Timeline
Security Specialist
RH Costa Mesa
10.2025 - 01.2026
System Administrator
AR Jewels USA
08.2023 - 09.2025
IT Services Support Specialist
Talley Inc.
04.2021 - 06.2023
Help Desk Associate
Gem Lustre USA
01.2016 - 01.2018
Administrative Assistant
Gem Lustre USA
04.2005 - 12.2014
Associate Degree - Computer Engineering Technology
Humber Institute of Technology