Front Desk Agent
Courtyard By Marriott
07.2022 - Current
Hi, I’m
Asii Said
Owatonna,MN
Your daily life is your temple and your religion.
Kahlil Gibran
Work History
Courtyard By Marriott
Front Desk Agent
07.2022 - Current
Job overview
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed and maintained positive relationships with guests for satisfaction.
Federated Insurance
BCC Intern
09.2020 - 03.2022
Job overview
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Maintained database systems to track and analyze operational data.
- Kept confidentiality of patient finances, records, and health statuses.
- Generated, posted and attached information to claim files.
Timeline
BCC Intern
Federated Insurance
09.2020 - 03.2022
Metropolitan State University
Bachelor of Science from Data Science
Education
Metropolitan State UniversitySaint Paul, MN
Bachelor of Science from Data Science
09.2024
University Overview
- Honoree of NSLS (The National Society of Leadership and Success).
Skills
- Customer Service
- Quality Assessments
- Office Management
- Problem-Solving Skills
- Tech-Savvy
- Social Perceptiveness
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Arabic
Limited Working