Asineade Fuller
Huntsville
Summary
Dedicated Healthcare Customer Service Representative experienced in delivering high-quality assistance and ensuring client satisfaction. Achieved efficiency in busy office environments through strong patient advocacy and education. Maintained professionalism under pressure, contributing to overall client satisfaction and operational effectiveness.
Overview
7
7
years of professional experience
Work History
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Progressive
05.2021 - 03.2026
- Handled high volume of inbound and outbound customer calls in fast-paced healthcare environment, ensuring timely resolution of concerns.
- Accessed and updated patient information using electronic health record systems, maintaining accuracy and confidentiality.
- Utilized electronic health record systems to access patient information and update records.
- Addressed and resolved customer inquiries and complaints with professionalism, contributing to enhanced patient satisfaction.
- Documented customer interactions in CRM systems, maintaining complete and compliant case notes.
- Resolved healthcare policy and benefits inquiries with accurate, empathetic guidance.
CALL CENTER REPRESENTATIVE
Alorica
06.2019 - 04.2021
- Handled escalated calls with diplomacy and professionalism, effectively resolving conflicts and restoring customer satisfaction.
- Resolved customer issues evidently and effectively, resulting in high satisfaction rates.
- Utilized strong communication skills to actively listen and empathize with customers' needs.
- Utilized strong communication skills to actively listen and empathize with customers, ensuring their needs were met and concerns addressed.
- Demonstrated ability to multitask and prioritize tasks, maintaining high service quality in a fast-paced and dynamic environment.
- Resolved inbound customer inquiries, providing accurate account, billing, and service support.
- Documented call details and case updates in CRM systems with consistent accuracy.
- De-escalated sensitive customer concerns while maintaining professionalism and service standards.
Education
DIPLOMA - Customer Service
Lee High School
Huntsville, AL05-2019
Skills
- HIPAA compliance
- Medical terminology
- Patient confidentiality
- Insurance verification
- Claims processing
- Claims management
- Customer service experience
- Appointment scheduling
- Data entry proficiency
- Call center experience
- Follow-up skills
Timeline
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Progressive
05.2021 - 03.2026
CALL CENTER REPRESENTATIVE
Alorica
06.2019 - 04.2021
DIPLOMA - Customer Service
Lee High School