Professional Customer Service Specialist with over 15 years of experience who process the ability to connect with clients, while maintaining a can-do attitude and the ability to exceed beyond expectations. Looking to obtain fulltime employment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
12.2020 - Current
1. Monitor CCTV cameras and alarms.
2. Take absentee calls and record the absences.
3. Answer multi line phones and transfer calls.
4. Issue employees temporary badges when needed.
Associate
Amazon
10.2019 - 12.2020
Managed inventory, inbound/outbound processing and sorting of packages
Carefully worked with team to meet goals and deadlines used problem solving skills
Inspected and Reported damage items to management during scanning and staging
Followed safety procedures for transporting items to be shipped in fast pace environment
Security Guard
Dana Incorporated
06.2019 - 10.2019
Managed multiple telephone lines, assisted customers with questions and concerns
Supervised daily operations using CCTV monitors to ensure smooth daily operations
Gathered Turnstile reports, responsible for signing employees in and out
Dispatched patrol to complete various services
Assembly
Malone Staffing
01.2019 - 06.2019
Quality checks of equipment to ensure the operations were well organized and efficient
Met daily production goals personally while assisting with the team and company goals
Operated heavy equipment, positioning, and aligning material during assembly
Exam materials after produced to confirm accuracy
Security Officer
General Motors
03.2006 - 01.2019
Greeted every person entering the establishment
Maintained the security of facility by monitoring parking lots and structures
Clearly noted any fire hazards, logged activity and reports to management
Worked in teams to sustain the security and safety of the building
Education
GED - undefined
Detroit Job Corps
Detroit, MI
01.2001
Skills
Customer Service
Receptionist
Certification
First Aid Certification
Assessments
Receptionist — Proficient
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Last day off boarding- Proficient
Full results: Proficient
Following multi-step instructions.
Security Guard Skills — Highly Proficient
Assessing risks, enforcing security standards, and handling complaints
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service