Asley Ervan
Houston,TX
Summary
Remote customer service and administrative support specialist with 12 years of experience in client communication, documentation management, and call center operations. Skilled in handling high-volume outreach, maintaining organized records, and providing clear, empathetic assistance to customers and healthcare teams. Recognized for professionalism, accuracy, and dependable follow-through in remote environments.
Overview
14
14
years of professional experience
Work History
Customer Support & Administrative Specialist
ATQ Consulting
Houston, Texas
11.2020 - 09.2025
- Provide virtual administrative and client support through phone, email, and CRM systems.
- Maintain digital records, schedules, and documentation for efficient workflow.
- Respond to client inquiries with professionalism and attention to detail.
- Coordinate virtual meetings and manage multiple priorities in fast-paced, remote settings.
- Performed data entry tasks in an accurate and timely manner.
Home Care Support Specialist
Private Care
Houston, USA
01.2018 - 01.2020
- Provided in-home support for elderly and disabled clients, assisting with personal care, meal preparation, and light housekeeping.
- Monitored client comfort, wellbeing, and daily progress, reporting updates to families and caregivers.
- Maintained organized care logs and ensured accurate documentation of routines and observations.
- Delivered compassionate, dependable support that built trust and improved client quality of life.
Administrative Assistant
Texas School of Massage Therapy
Houston, USA
03.2015 - 11.2017
- Coordinated front-office operations, managing a high volume of student, instructor, and client inquiries daily.
- Scheduled appointments, maintained academic and client records, and processed enrollment documentation.
- Provided professional support to instructors and administrators, ensuring smooth day-to-day operations.
- Assisted with event planning, student scheduling, and classroom coordination.
- Delivered excellent customer service while maintaining a welcoming and organized environment.
Customer Service Representative
AT&T
Houston, USA
01.2012 - 03.2015
- Company Overview: Call Center
- Managed 80-100 inbound calls per day regarding billing, account setup, and technical issues.
- Recorded call details accurately in CRM systems to ensure proper follow-up and resolution.
- De-escalated frustrated customers with patience and empathy, maintaining professionalism under pressure.
- Supported team training by mentoring new agents on call-handling and documentation best practices.
- Call Center
- Educated customers on new products and service plans.
Education
Diploma -
Barbara Jordan High School
01.2010
Some College (No Degree) - Process Technology
Houston Community College
Houston, TXSkills
- Remote & Virtual Communication
- Customer Support & Data Entry
- Records & Documentation Management
- Confidential Information Handling
- High-Volume Call Handling
- Problem-Solving & Conflict Resolution
- Time Management & Organization
- Microsoft Office
- Zoom
- CRM Systems
Timeline
Customer Support & Administrative Specialist
ATQ Consulting
11.2020 - 09.2025
Home Care Support Specialist
Private Care
01.2018 - 01.2020
Administrative Assistant
Texas School of Massage Therapy
03.2015 - 11.2017
Customer Service Representative
AT&T
01.2012 - 03.2015
Diploma -
Barbara Jordan High School
Some College (No Degree) - Process Technology
Houston Community College