Asline Michel
North Andover,MA
Summary
Dynamic Management Trainee from Eden Guest House, adept in customer relationship management and multitasking. Excelled in rigorous training, enhancing management skills and fostering client loyalty through exceptional service, leading to significant repeat business. Demonstrated proficiency in MS Office and outstanding communication, ensuring high-quality standards and effective problem resolution.
Overview
1
1
year of professional experience
Work History
Management Trainee
Eden Guest House
Port-au-Prince
12.2020 - 07.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
Education
Diploma - Housekeeping
CENTRE PROFESSIONNEL DE JEUNES FILLES(CPJF)
Port-au-Prince 12.2020
High School Diploma - N/A
Institution Mixtes Frères Franciscains
Port-au-Prince 07.2018
Skills
- Customer Service
- Staff Supervision
- Customer Relations
- Sales Techniques
- Customer Relationship Management (CRM)
- Workforce Management
- Human Resources
- Team Leadership
- Multitasking
- Decision-Making
- Relationship Building
- Excellent Communication
- Teamwork and Collaboration
- MS Office
- Problem Resolution
- Time Management
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Interpersonal Relations
Languages
Haitian Creole
Native or Bilingual
English
Elementary
French
Professional Working
Timeline
Management Trainee
Eden Guest House
12.2020 - 07.2021
Diploma - Housekeeping
CENTRE PROFESSIONNEL DE JEUNES FILLES(CPJF)
High School Diploma - N/A
Institution Mixtes Frères Franciscains