Aslyn Pfeiffer
San Antonio,TX
Summary
Dedicated customer service representative known for exceptional problem resolution and conflict management. Proven ability to enhance customer satisfaction and loyalty through effective communication and active listening.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jack Brown Cleaners
San Antonio, TX
11.2023 - 03.2024
- Resolved customer inquiries via phone and in-person, ensuring satisfaction and retention.
- Maintained accurate records of customer interactions using CRM software.
- Developed solutions for recurring customer complaints, improving overall service quality.
- Assisted in inventory management to ensure availability of services and supplies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Cashier
Dairy Queen
Boerne, TX
03.2022 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new staff on operational procedures and customer service standards.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Ensured compliance with food safety regulations during food preparation and service activities.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Leader
Dairy Queen
Comfort, TX
06.2020 - 02.2021
- Supervised team members during shifts to ensure efficient service and customer satisfaction.
- Trained new employees on operational procedures and safety protocols.
- Managed inventory levels, ensuring adequate stock for daily operations.
- Assisted in maintaining cleanliness and organization of work areas.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Monitored food preparation processes to uphold quality standards and compliance.
- Collaborated with management on scheduling and staffing needs for optimal coverage.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
No Degree - Social Work
San Antonio College
San Antonio, TX05-2028
High School Diploma -
Boerne High School
Boerne05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Team development
- Documentation
- Customer relationship management (CRM)
- Prioritization
- De-escalation techniques
- Quality control
- Recordkeeping strengths
- Proofreading
- POS systems expert
- CRM software
Timeline
Customer Service Representative
Jack Brown Cleaners
11.2023 - 03.2024
Cashier
Dairy Queen
03.2022 - 04.2023
Shift Leader
Dairy Queen
06.2020 - 02.2021
No Degree - Social Work
San Antonio College
High School Diploma -
Boerne High School