Asmaa Alqudsi
Santa Barbara,California
Summary
Compassionate and organized Patient Service Representative recognized for effective communication and teamwork. Expertise in electronic health records management and patient advocacy, ready to contribute to seamless healthcare delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
Sutter Health
Santa Barbara, CA
06.2025 - Current
- Assisted patients with appointment scheduling and inquiries, ensuring a smooth service experience.
- Managed patient check-in processes, verifying information for accuracy and compliance.
- Collaborated with healthcare team to coordinate patient referrals, enhancing continuity of care.
- Utilized electronic health record systems to update patient information efficiently.
- Provided support in resolving patient concerns, demonstrating strong communication skills.
- Maintained organized records and documentation, contributing to operational efficiency.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Unit Patient Care Technician
Santa Barbara Cottage Health
Santa Barbara, CA
03.2022 - 05.2025
- Facilitate patient care by supporting daily living activities through both physical and clerical assistance
- Provide direct and indirect patient care under the direction of licensed personnel
- Monitor and record vital signs, reporting changes to nursing staff promptly
- Advocate for patient needs to ensure safe, respectful, and quality care
- Coordinate unit activities and communicate effectively with interdisciplinary teams
- Scan and manage clinical documentation in EPIC before and after admissions and discharges
- Maintain and update the OR Trauma Board to support surgical team operations
- Assist with patient transport, hygiene, and comfort in a fast-paced hospital environment
- Ensure accurate documentation while maintaining strict HIPAA compliance
- Assisted nursing staff with patient care and daily activities, ensuring comfort and safety.
- Supported patients with mobility challenges by assisting with transfers and ambulation exercises.
- Documented patient information accurately in electronic health records to ensure continuity of care.
Administrative Assistant / Assessment Speacialist
CALM
Santa Barbara, CA
05.2017 - 10.2020
- Coordinated scheduling and logistics for executive meetings and events.
- Managed office supplies procurement, ensuring cost-effective purchasing practices.
- Streamlined document management processes to enhance retrieval efficiency.
- Developed and maintained filing systems to support compliance and organization.
- Assisted with scoring and processing mental health assessments
- Provided administrative support including data entry, filing, and scheduling
- Maintained confidential client records with accuracy and discretion
- Supported staff with daily office operations
Receptionist
Valle Verde Retirement Community
Santa Barbara, CA
05.2015 - 10.2015
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between residents, families, and staff to enhance service delivery.
- Oversaw appointment scheduling, optimizing staff availability and resident convenience.
- Trained new reception staff on operational procedures and customer service standards.
Education
Associate of Applied Science - Health Education
Santa Barbara City College
Santa Barbara, CA12-2027
Associate of Science - Communications
Santa Barbara City College
Santa Barbara, CA12-2021
Skills
- Patient Support & Care Coordination
- Medical Administration & Documentation
- Appointment Scheduling & Patient Intake
- Multiline Phone Systems
- Electronic Health Records (EHR)
- Bilingual Communication (English/Spanish)
- Team Collaboration in Clinical Settings
- Customer service
- Insurance verification
- HIPAA compliance
Certification
- BLS Certification — Exp. Aug 2026
- CPR/AED Certification — Exp. Aug 2027
- Bloodborne Pathogens Certification — Exp. Jan 2027
Timeline
Patient Service Representative II
Sutter Health
06.2025 - Current
Unit Patient Care Technician
Santa Barbara Cottage Health
03.2022 - 05.2025
Administrative Assistant / Assessment Speacialist
CALM
05.2017 - 10.2020
Receptionist
Valle Verde Retirement Community
05.2015 - 10.2015
Associate of Applied Science - Health Education
Santa Barbara City College
Associate of Science - Communications
Santa Barbara City College