ASMAA JAMA
Columbus
Summary
Compassionate and dependable worker with experience in patient care, security, and fast-paced customer service environments. Skilled in communication, teamwork, conflict resolution, and maintaining safe, professional environments. Bilingual in English and Somali with strong time management, critical thinking, and patient support skills.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
05.2024 - 05.2026
- Monitored buildings and surrounding areas to maintain safety
- Observed and reported suspicious activity
- Assisted visitors, staff, and customers professionally
- Maintained a secure and safe environment
- Responded calmly during incidents and emergencies
- Conducted routine patrols and security checks
- Followed company safety procedures and protocols
- Helped prevent theft, trespassing, and disturbances
- Completed incident reports and documented events
- Used strong communication and conflict-resolution skills
- Worked independently and as part of a team
- Demonstrated responsibility, reliability, and professionalism
- Situational awareness
- Communication skills
- Conflict de-escalation
- Problem-solving
- Leadership and responsibility
- Attention to detail
- Emergency response awareness
- Customer service experience
- Time management
- Ability to stay calm under pressure
Home Health Aide
Buckeye Home Health Care
05.2021 - 08.2024
- Assisted patients with daily living activities
- Helped patients with mobility and transfers
- Observed and reported changes in patient condition
- Provided companionship and emotional support
- Maintained patient comfort and safety
- Assisted with meal preparation and feeding
- Helped with hygiene and personal care
- Communicated with nurses, caregivers, and family members
- Maintained cleanliness of patient areas
- Followed confidentiality and healthcare safety guidelines
- Learned how to work with elderly and vulnerable patients
- Improved communication and teamwork skills
- Gained experience in patient care and healthcare environments
- Built time management and responsibility skills
- Learned professionalism and compassion in healthcare settings
- Patient care experience
- Strong interpersonal skills
- Healthcare communication skills
- Compassion and empathy
- Problem-solving abilities
- Ability to stay calm under pressure
- Teamwork experience
- Better understanding of healthcare settings
Retail Stocker
Nordstrom Rack
Columbus, OH
11.2023 - 01.2024
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Conferred with production, sales and shipping personnel to expedite or trace shipments.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured that aisles were kept clean, orderly, and free of clutter at all times.
- Collaborated with management team to identify opportunities for process improvements related to stocking processes.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Unpacked items, checking breakables before stocking on shelves.
- Followed instructions to properly arrange merchandise items.
- Worked precisely and thoroughly on all assigned tasks.
- Safety Methods
- Quick learner
- Communication
- Time Management
- Decision-Making
Stock Associate
Limited Brands Inc.
Columbus, OH
10.2022 - 02.2023
- Unpacked items, checking breakables before stocking on shelves.
- Followed instructions to properly arrange merchandise items.
- Worked precisely and thoroughly on all assigned tasks.
Merchandise Associate
Marshalls & HomeGoods
Columbus, OH
01.2022 - 04.2022
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Printed labels and tags for for-sale merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Built effective partner store relationships to improve customer satisfaction.
Merchandise Associate
Macys Department Store
OH
09.2020 - 03.2021
- Assisted customers in locating desired items and provided advice on product features.
- Cleaned and organized display cases, shelves and aisles.
- Printed labels and tags for for-sale merchandise.
Education
High School Diploma -
Mifflin
Bachelor of Arts - Psychology
Central Ohio Technical College
08-2028
Skills
- Customer Service
- Loss Prevention
- Bilingual - English/Somali
- Critical Thinking
- Fast paced
- Safety Methods
- Quick learner
- Communication
- Time Management
- Decision-Making
- Situational awareness
- Conflict de-escalation
- Problem-solving
- Leadership and responsibility
- Attention to detail
- Emergency response awareness
- Customer service experience
- Ability to stay calm under pressure
- Report writing
- Complex Problem-solving
Timeline
Security Officer
Securitas Security Services USA
05.2024 - 05.2026
Retail Stocker
Nordstrom Rack
11.2023 - 01.2024
Stock Associate
Limited Brands Inc.
10.2022 - 02.2023
Merchandise Associate
Marshalls & HomeGoods
01.2022 - 04.2022
Home Health Aide
Buckeye Home Health Care
05.2021 - 08.2024
Merchandise Associate
Macys Department Store
09.2020 - 03.2021
High School Diploma -
Mifflin
Bachelor of Arts - Psychology
Central Ohio Technical College