Asmaa Rouissi
Federal Way,WA
Summary
Results-driven Network Engineer with 4+ years of expertise deploying and maintaining LAN and WAN infrastructure. Currently pursuing Cisco Certified Network Associate (CCNA) and Microsoft Certified: Azure Fundamentals certifications to expand technical skill set and stay up-to-date with the latest industry trends. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting.
Overview
7
7
years of professional experience
Work History
Network Engineer
Atos Global IT Solutions
11.2014 - 05.2018
- Installed, and configured network systems for clients
- Maintained and monitored network performance and security
- Conducted troubleshooting and resolved technical issues related to network systems
- Collaborated with clients and internal teams to provide excellent customer service
Technical Support Specialist
Atos Global IT Solutions
12.2012 - 11.2014
- Provided technical support to customers via phone, email and chat
- Troubleshot technical issues related to hardware, software, and network systems
- Logged and tracked issues in the company's systems
- Escalated issues to senior technicians or to clients as needed
- Worked with banking clients to create new credit cards, block lost or stolen cards, and track transactions for fraudulent activity
Technical Specialist
Total Call
10.2011 - 11.2012
- Provided technical support to customers via phone, email and chat
- Troubleshot technical issues and resolved them in a timely and efficient manner
- Logged and tracked issues in the company's systems
- Escalated issues to senior technicians or to clients as needed
Education
Associate of Applied Science - Global Cybersecurity Investigation
Highline College
DesMoines, WA03.2025
Associate of Science - Network And System Administration
OFPPT
Bejaad Morocco07.2011
Skills
- Strong technical knowledge of various hardware, software and network systems
- Excellent customer service skills, with proven ability to communicate effectively with customers
- Experience in troubleshooting and resolving technical issues
- Ability to log and track issues in timely and accurate manner
- Strong attention to detail and ability to work in fast-paced environment
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Professional Working
Timeline
Network Engineer
Atos Global IT Solutions
11.2014 - 05.2018
Technical Support Specialist
Atos Global IT Solutions
12.2012 - 11.2014
Technical Specialist
Total Call
10.2011 - 11.2012
Associate of Applied Science - Global Cybersecurity Investigation
Highline College
Associate of Science - Network And System Administration
OFPPT