Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Asmaa Rouissi

Asmaa Rouissi

Federal Way,WA

Summary

Results-driven Network Engineer with 4+ years of expertise deploying and maintaining LAN and WAN infrastructure. Currently pursuing Cisco Certified Network Associate (CCNA) and Microsoft Certified: Azure Fundamentals certifications to expand technical skill set and stay up-to-date with the latest industry trends. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting.

Overview

7
7
years of professional experience

Work History

Network Engineer

Atos Global IT Solutions
11.2014 - 05.2018
  • Installed, and configured network systems for clients
  • Maintained and monitored network performance and security
  • Conducted troubleshooting and resolved technical issues related to network systems
  • Collaborated with clients and internal teams to provide excellent customer service

Technical Support Specialist

Atos Global IT Solutions
12.2012 - 11.2014
  • Provided technical support to customers via phone, email and chat
  • Troubleshot technical issues related to hardware, software, and network systems
  • Logged and tracked issues in the company's systems
  • Escalated issues to senior technicians or to clients as needed
  • Worked with banking clients to create new credit cards, block lost or stolen cards, and track transactions for fraudulent activity

Technical Specialist

Total Call
10.2011 - 11.2012
  • Provided technical support to customers via phone, email and chat
  • Troubleshot technical issues and resolved them in a timely and efficient manner
  • Logged and tracked issues in the company's systems
  • Escalated issues to senior technicians or to clients as needed

Education

Associate of Applied Science - Global Cybersecurity Investigation

Highline College
DesMoines, WA
03.2025

Associate of Science - Network And System Administration

OFPPT
Bejaad Morocco
07.2011

Skills

  • Strong technical knowledge of various hardware, software and network systems
  • Excellent customer service skills, with proven ability to communicate effectively with customers
  • Experience in troubleshooting and resolving technical issues
  • Ability to log and track issues in timely and accurate manner
  • Strong attention to detail and ability to work in fast-paced environment

Languages

Arabic
Native or Bilingual
French
Professional Working
English
Professional Working

Timeline

Network Engineer

Atos Global IT Solutions
11.2014 - 05.2018

Technical Support Specialist

Atos Global IT Solutions
12.2012 - 11.2014

Technical Specialist

Total Call
10.2011 - 11.2012

Associate of Applied Science - Global Cybersecurity Investigation

Highline College

Associate of Science - Network And System Administration

OFPPT
Asmaa Rouissi