Asminda Molina
Menomonee Falls,WI
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Aurora Health Care
09.2023 - 04.2024
- Used Epic to schedule appointments.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Certified Nursing Assistant
Aurora Health Care
12.2021 - 08.2023
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Ramp Agent
Southwest Airlines
12.2017 - 01.2021
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Responded quickly to emergencies, executing established protocols to ensure safety on the ramp.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
Server Manager
Cafe Corazon
02.2016 - 12.2017
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Liaised between servers and upper management to address issues and manage challenges.
Cabin Crew Member
Prime Flight Aviation Services Inc
11.2015 - 01.2016
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
Passenger Service Assistant
Prospect Airport Services
07.2015 - 10.2015
- Provided guidance to travelers regarding airport facilities, enhancing their overall experience.
- Supported passengers with mobility challenges by offering personalized assistance and equipment.
- Maintained knowledge of airport resources to assist passengers with special needs effectively.
Front of House
Wahoo's Fish Taco
02.2015 - 05.2015
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Associate of Science - Respiratory Therapy
Moraine Park Technical College
Fond Du Lac, WI01-2027
High School Diploma -
Tustin Unified School District
CA2015
Skills
- Proficient in Spanish
- Attention to detail
- Complex problem-solving
- Bedside manner
- Infection control practices
- Lifting and transferring
- Electronic charting
Certification
- CNA - Certified Nurse Assistant
- Certified BLS Provider by the American Heart Association
Timeline
Patient Service Representative
Aurora Health Care
09.2023 - 04.2024
Certified Nursing Assistant
Aurora Health Care
12.2021 - 08.2023
Ramp Agent
Southwest Airlines
12.2017 - 01.2021
Server Manager
Cafe Corazon
02.2016 - 12.2017
Cabin Crew Member
Prime Flight Aviation Services Inc
11.2015 - 01.2016
Passenger Service Assistant
Prospect Airport Services
07.2015 - 10.2015
Front of House
Wahoo's Fish Taco
02.2015 - 05.2015
Associate of Science - Respiratory Therapy
Moraine Park Technical College
High School Diploma -
Tustin Unified School District