Oscar Orellana
Austin,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
CommunityCare
Austin, TX
03.2024 - 12.2025
- Handled 85-100 daily phone calls to schedule doctor appointments and assist with prescription refills.
- Directed incoming calls to appropriate departments, ensuring efficient communication.
- Resolved issues related to late or missing medications by escalating cases to appropriate departments.
Customer Service Representative
Banfield Pet Hospital
Hutto, TX
05.2023 - 03.2024
- Scheduled veterinary appointments to ensure timely care for pets.
- Processed medication refill requests and submissions to the primary veterinarian.
- Processed medication refill requests by faxing to the appropriate parties.
- Managed 15-20 email inquiries per day, providing efficient and effective customer support.
- Secured pets during procedures to ensure their safety and comfort.
Customer Service Representative
Realtor.com
Austin, TX
03.2022 - 05.2023
- Managed up to 200 customer calls daily, ensuring efficient resolution of inquiries.
- Connected prospective home buyers with local real estate agents to facilitate property transactions.
- Facilitated connections between home buyers and local loan agents to streamline the home buying process.
Patient Care Technician, Surgery Department
St. David's HealthCare
Austin, TX
12.2019 - 05.2023
- Prepared operating room for surgeries, ensuring all equipment was sterile and ready.
- Positioned patients on the operating table to ensure optimal surgical access.
- Delivered blood samples to the lab for testing as needed.
- Cleaned and sanitized the operating room post-surgery to ensure timely preparation for the next procedure.
- Assisted with transferring patients to the OR or Post-Op as needed.
Server
Hippo Cafe
Hutto, Texas
10.2017 - 10.2019
- Prepared checks, itemizing total meal costs and taxes.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Camp Counselor/Program Coordinator
City of Hutto Parks and Recreation
Hutto, Texas
05.2014 - 11.2018
- Engaged in various activities with campers to foster a fun and inclusive environment.
- Led a team of 10 kids, fostering teamwork and collaboration.
- Ensured the safety and well-being of all campers.
- Engaged with parents daily to address concerns and provide updates on camper progress.
- Coordinated and scheduled all summer field trips, ensuring smooth and organized outings.
- Coordinated city events to ensure smooth execution and participant satisfaction.
Checker
HEB Grocery Store
Pflugerville, TX
02.2016 - 08.2018
- Processed payments promptly for customers to exceed productivity standards.
- Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
- Processed refunds for worn, damaged, and broken merchandise.
- Provided excellent customer service during all interactions with customers.
Education
High School Diploma -
Hutto High School
Hutto, TX06-2015
Some College (No Degree) -
Temple College
Temple, TXSkills
- Proficient in Spanish
- Patient Interaction
- Scheduling appointments
- Data entry proficiency
- Phone etiquette
- Healthcare industry
Languages
Spanish
Professional
Timeline
Patient Service Representative
CommunityCare
03.2024 - 12.2025
Customer Service Representative
Banfield Pet Hospital
05.2023 - 03.2024
Customer Service Representative
Realtor.com
03.2022 - 05.2023
Patient Care Technician, Surgery Department
St. David's HealthCare
12.2019 - 05.2023
Server
Hippo Cafe
10.2017 - 10.2019
Checker
HEB Grocery Store
02.2016 - 08.2018
Camp Counselor/Program Coordinator
City of Hutto Parks and Recreation
05.2014 - 11.2018
High School Diploma -
Hutto High School
Some College (No Degree) -
Temple College
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