ASPEEN CARLTON
Ogden,Kansas
Summary
Result driven IT Specialist and Help Desk Supervisor with over 1 year of experience overseeing help desk operations, delivering Tier 1–3 support, and managing secure communication networks. Skilled in troubleshooting system issues, maintaining hardware/software, and ensuring compliance with security standards. Proven ability to lead support teams, train staff, optimize workflow, and enhance user satisfaction., remote support tools, and cross-platform environments.
Overview
2025
2025
years of professional experience
Work History
Senior Helpdesk IT Specialist
United States Army
2024 - 01.2025
- Helpdesk Supervisor - Oversaw installation, configuration, and maintenance of hardware, software, and network infrastructure to ensure continuous availability and operational readiness while supervising and training junior technicians on technical tasks and compliance.
- Supervised and mentored junior IT technicians, upholding high standards in task execution, technical accuracy, and adherence to internal procedures and security protocols.
- Supported daily IT operations for over 3,000 end users, managing multi-user communication systems and ensuring 24/7 availability of critical network infrastructure.
- Maintained telecommunications systems, account entitlements, and cybersecurity controls, ensuring full compliance with organizational and regulatory security standards.
- Delivered front-line help desk support, resolving over 300 user service requests monthly with a strong focus on efficiency, professionalism, and user satisfaction.
- Led upgrade initiatives for devices, software, and hardware, troubleshooting complex technical issues and ensuring seamless transitions with minimal disruption to users.
- Performed routine system backups and implemented data recovery protocols, protecting critical data and minimizing downtime in the event of system failures.
- Managed sensitive and confidential information, ensuring 100% completion of required annual security training and strict adherence to data protection policies across the organization.
Vehicle Maintenance Team Supervisor
United States Army
2017 - 2024
- Oversaw scheduled and unscheduled maintenance for fleet of 330+ vehicles.
- Supervised and performed maintenance, diagnostics, repair, and recovery operations for disabled vehicles on a wide range of wheeled vehicles critical to mission success.
- Inspected and serviced mechanical and electrical systems, including engines and transmissions.
- Maintained and repaired automotive electrical systems, including wiring harnesses, alternators, batteries, and starting/charging systems.
- Conducted detailed troubleshooting and system testing to identify faults and ensure full operational readiness.
- Ensured vehicles were mission-ready through scheduled preventative maintenance, technical inspections, and timely repairs.
- Upheld compliance by recording work performed accurately.
Assistant Manager
Pro Image Sports
01.2015 - 01.2017
- Managed retail operations, customer service, and team leadership in a fast-paced sporting apparel environment.
- Facilitated daily store operations, boosting sales in sports apparel and memorabilia store.
- Managed staff, controlled inventory, and executed visual merchandising.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
U.S. Army Advanced Individual Training - Information Technology Specialist
U.S. Army Cyber Center of Excellence
Fort Gordon, GA2024
U.S. Army Advanced Individual Training - Wheeled Vehicle Mechanic
U.S. Army Ordnance Training Support Facility
Fort Lee, VA2017
High School Diploma -
Temple High School
Temple, TX2014
Skills
- IT Troubleshooting
- Time Management
- Security Awareness
- Technical Expertise
- Communication
- Worksite Safety
- Regulatory Compliance
- Attention to Detail
- Adaptability
- Leadership
- Team Development
- User-Focused
- System upgrades
- Ticket management
- Information security
- IT documentation
Timeline
Assistant Manager
Pro Image Sports
01.2015 - 01.2017
Senior Helpdesk IT Specialist
United States Army
2024 - 01.2025
Vehicle Maintenance Team Supervisor
United States Army
2017 - 2024
U.S. Army Advanced Individual Training - Information Technology Specialist
U.S. Army Cyber Center of Excellence
U.S. Army Advanced Individual Training - Wheeled Vehicle Mechanic
U.S. Army Ordnance Training Support Facility
High School Diploma -
Temple High School
CAREER HIGHLIGHTS
- Information Technology Management - Able to supervise, lead, and manage teams at problem-solving and optimizing technology systems to align with business objectives while ensuring secure, efficient, and scalable IT operations.
- Communication Systems Structuring - Skilled in integrating diverse technologies, including radio, satellite, and digital communication platforms, to ensure seamless, reliable connectivity.
- Team Collaboration - Skilled in facilitating open communication and aligning team efforts towards shared goals. Proven ability to work effectively with cross-functional teams to enhance overall performance and productivity.