Aspen Hoover
San Francisco
Summary
Seasoned hospitality professional with expertise in wine sourcing and staff training. Adept at managing high-volume service flows while ensuring exceptional guest experiences, leveraging knowledge of global wine regions to enhance restaurant offerings.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Wine Director/AGM
Sens Restaurant
San Francisco
11.2025 - Current
- Curated extensive wine list to enhance dining experience at upscale restaurant.
- Managed wine inventory and sourcing from reputable vineyards and distributors.
- Oversaw pricing strategies for wine selections in alignment with market trends.
- Trained staff on wine pairings to elevate customer service levels.
- Conducted comprehensive research on new vineyards, wineries, and vintages for potential additions to the wine list.
- Implemented efficient workflow processes to enhance team productivity.
- Managed store opening and closing procedures to optimize store readiness and maintain financial goals.
- Taught support staff proactive strategies to meet operational and sales goals.
Sommelier/Floor Manager
Harris Restaurant
San Francisco
01.2022 - 10.2025
- Familiarized myself with over 1000 wines throughout 15+ wine making regions including but not limited to, Bordeaux, Burgundy, Tuscany, Piedmont, Napa. I also familiarized myself with wine production from Spain, Argentina, China, Greece, and Australia.
- Supported restaurant food and beverage operations, ensuring seamless wine service, food service, and bartending.
- Verified wine availability on menu and ensured consistent pricing and product quality.
- Managed service flow for up to 300 guests, coordinating food running, hosting, bar-backing, and expo line activities.
- Resolved guest concerns promptly and efficiently to encourage guest loyalty and return visits.
- Communicated between front and back of house staff to minimize delays or miscommunications.
- Warmly welcomed guests into the restaurant and accurately managed reservations, including seating preferences or notating special events.
Assistant Banquet & Events Manager
Harris Restaurant
San Francisco
01.2025 - 10.2025
- Engaged clients through TripleSeat, Toast, and OpenTable platforms, sharing promotions and gathering feedback to enhance service quality.
- Liaised between kitchen, pastry, wine, and banquet teams to streamline communication and optimize event set-up.
- Conducted team meetings to provide feedback and implement goals to enhance guest experiences.
- Coordinated catering services for special events, managing menu selection and ensuring seamless event execution.
Server/Bartender
Bellanico
Oakland
01.2020 - 01.2022
- Familiarized myself with Italian wine varietals to best enhance guest experience and revenue.
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Memorized menu items, recipes and daily specials to answer questions and make recommendations to customers.
Nanny/House Manager
Various
Oakland
01.2019 - 01.2021
- Coordinated with parents about childcare, ordering groceries/supplies and notated meetings/appointments on a shared family calendar.
- Established safe environments for play and developed activities to supplement learning.
- Managed schedules, including nap times, meals, and extracurricular activities efficiently.
- Communicated regularly with parents about children's development and behavior.
- Organized playdates and outings to encourage social skills among peers.
Education
Associate of Applied Science - Computer Science
Laney College
01-2027
Skills
- Marketing
- Sales and promotions
- Microsoft Office Proficiency
- Conflict resolution
- Personnel supervision
- POS system operation
- ServSafe certified
- Excellent communication
- Schedule management
- Task prioritization
- Professional discretion
Certification
Level 1, Court of Master Sommeliers
Timeline
Wine Director/AGM
Sens Restaurant
11.2025 - Current
Assistant Banquet & Events Manager
Harris Restaurant
01.2025 - 10.2025
Sommelier/Floor Manager
Harris Restaurant
01.2022 - 10.2025
Server/Bartender
Bellanico
01.2020 - 01.2022
Nanny/House Manager
Various
01.2019 - 01.2021
Associate of Applied Science - Computer Science
Laney College