Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Samara Baptist

Summary

Driven leader skilled in training, leading and managing teams. Supports business objectives through strategic shift management and proactive team communication. High-energy leader with strong emotional intelligence and commitment to team cohesion. Talented leader skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Overview

17
17
years of professional experience

Work History

Wine Tender/ Wine Club Assistant Manager

Carfagna's
09.2024 - Current
  • Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
  • Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
  • Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
  • Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.

Supervisor/Lead Restaurant Trainer/Wine Club Facilitator/Tasting Room Attendant

Cooper's Hawk Winery and Restaurant
05.2015 - 08.2024
  • Maintained broad wine list and current knowledge of wine for restaurant.
  • Assisted customers in selecting wine pairings for their meals.
  • Trained new employees on proper serving techniques and wine knowledge.
  • Met goals for fast table turnaround and low customer wait times by controlling guest flow.
  • Managed reservations using reservation management software.
  • Fostered environment where employees felt comfortable voicing concerns or asking questions.

Manager/Bartender

Rule3
06.2010 - 05.2015
  • Organized training for new team members and routine retraining for established employees.
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
  • Maintained thorough understanding of ingredients and preparation of menu items.
  • Exceeded customer service expectations to earn positive feedback.
  • Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
  • Tracked drinks and processed payments using POS system.

Host

Barcelona
01.2009 - 06.2010
  • Met goals for fast table turnaround and low customer wait times by controlling guest flow.
  • Offered flexible working hours to cover busy shifts during periods of high demand.
  • Monitored dining area to track seating availability, service and occupancy.
  • Coordinated waitstaff to balance workload between restaurant sections.

Education

Associate in Arts (A.A.) - Musical Theatre

A.M.D.A.
New York City, NY
04.2008

High School Diploma -

Reynoldsburg High School
Reynoldsburg, OH
05-2006

Skills

  • Strategic Planning
  • Event Planning
  • Exceptional communication
  • Team Collaboration
  • Detail Oriented
  • Marketing
  • Hospitality and accommodation
  • Guest Relations

LANGUAGE

GERMAN: Beginner (A1)
ENGLISH: Proficient (C2)

Timeline

Wine Tender/ Wine Club Assistant Manager

Carfagna's
09.2024 - Current

Supervisor/Lead Restaurant Trainer/Wine Club Facilitator/Tasting Room Attendant

Cooper's Hawk Winery and Restaurant
05.2015 - 08.2024

Manager/Bartender

Rule3
06.2010 - 05.2015

Host

Barcelona
01.2009 - 06.2010

Associate in Arts (A.A.) - Musical Theatre

A.M.D.A.

High School Diploma -

Reynoldsburg High School