Dana Cass
Caldwell,NJ
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
15
15
years of professional experience
Work History
Server
Angeloni's Restaurant And Pizzaria
08.2021 - 08.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
Server
The Brook Tap House
10.2020 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Corso 98
11.2008 - 09.2017
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - English Literature
Rutgers, The State University of New Jersey
New Brunswick, NJ05.1998
Skills
- Table Bussing
- Guest Engagement
- Food Running
- Beverage Preparation
- Supply Restocking
- Cash Handling
Timeline
Server
Angeloni's Restaurant And Pizzaria
08.2021 - 08.2023
Server
The Brook Tap House
10.2020 - 08.2023
Server
Corso 98
11.2008 - 09.2017
Bachelor of Arts - English Literature
Rutgers, The State University of New Jersey
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