Assane Toure
New York,NY
Summary
Proven track record of enhancing customer satisfaction, demonstrated during tenure at Door Dash, by adeptly managing urban delivery and employing effective communication. Leveraged GPS mapping and interpersonal skills to resolve issues, boosting on-time delivery rates. Excelled in fast-paced environments, showcasing reliability and a commitment to quality service.
Overview
14
14
years of professional experience
Work History
Food Delivery Driver
Door Dash
New York, NY
09.2024 - Current
- Managed time efficiently when making multiple stops along designated routes.
- Resolved customer inquiries in a professional manner while adhering to company standards.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Seller
Mercer Xewal
Dakar, Senegal
02.2011 - 08.2023
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified customer needs and recommended appropriate products.
- Operated register, handled cash and processed credit card transactions.
- Replenished and arranged items to maintain appearance.
Education
English-as-a-Second-Language Education
Mid-Manhattan Adult Learning Center
ManhattanSkills
- Payment handling
- Dedicated team player
- Urban delivery management
- Smartphone operation
- Customer communication
- Customer service
- GPS mapping
- Smartphone use
- Dependable and reliable
- Hardworking and responsible
- Flexible schedule
- Energy conservation
- Delivery coordination
- Excellent navigation
Languages
English
Limited
Wolof
Professional
References
References available upon request.
Timeline
Food Delivery Driver
Door Dash
09.2024 - Current
Seller
Mercer Xewal
02.2011 - 08.2023
English-as-a-Second-Language Education
Mid-Manhattan Adult Learning Center
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