Sherill Campbell-Robinson

Provide clerical support utilizing SFS to index invoices received by OGS for payment of contracts with some 65+ vendors. Some training and use of other resources such as queries, chats, packets, and handouts were implemented to assist in completing work.

Identified issues, analyzed information, and then provided solutions to problems based on due diligence performed.

I am passionate about learning and committed to continual improvement.

-Provide clerical support to company employees by indexing faxes, and mailings, and also distributing documents.

Updating Excel Work Aid spreadsheet

-Receive and transfer phone calls and take messages and respond to inquiries from callers seeking information.

-Cross-training in some other areas is anticipated ( i.e. Intake, FEC , Trailers also the new DSPC system training).

While working as a Motor Vehicle Representative 1 at the DMV in Albany, I answered payment inquiry requests from and applied payments for motorists to their driving records with tickets for moving violation in NYC. Customers were issued receipts upon request, constant update of their demographics were made and clearance letters were generated as needed. They were also advised who to contact and how to satisfy any other fines, out of state suspensions or fees related to their license and driving privileges outside of the five boroughs of NYC, but also some within the state of New York . I responded to these individuals from a inbound call center, environment. The telephone requests for information were mostly from the general public.

As an Election Inspector for the Schenectady County Bd of Elections. I performed the duties of greeting, directing and verifying the public constituents/voters to appropriate polling sites based on demographics. and Seasonal work performed typically during Primary and General Elections, from June 2008-November 2019.

As an Administrative Assistant I received calls from callers about payment status for American Indian Health Program claims filed and I provided information requested through use of the State Financial System (SFS), DotNET, Captiva and Microsoft Windows/Outlook, utilizing dual screens .Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting note and providing input.

At the Office Of Children & Family Services, as an inbound Call Center Representative 1, I received calls and I responded primarily to Worker Compensation Board claimants inquiries as well as other staff members about the status of the claims submitted. I performed research to satisfy requests including information regarding the hearing dates, settlement amounts, appeals , insurance carriers, attorney and other pertinent information involving the claims status. Quality Customer Service and confidentiality is always a consideration .

I performed customer service, again as a Call Center Rep. 1 position, from 11/2014-03/2015, at OTDA)Office of Temporary Disability Assistance-State Supplement Program,(SSP), a newly formed agency then. While there I received inbound calls from, the public, SSI recipients to whom I provided updates on and documented concerns about their now direct from the state monthly payment portion, that they previously received from the federal governments/SSI/SSD. I explained the new distribution of the funds now by SSP the state, through the use of dual screens allowing access to financial information through various exclusive programs they utilized.

I greeted 100's of motorists, distributed tickets and collected revenue, while directing travelers. Maintained the flow of traffic, responsible for securing the bank and the documents as a Toll Collector on the NYS Thruway at various exits.

I performed work a at NYS Tax & Finance as as am Tax Compliance Rep. I at NYS Tax & Finance also a Taxpayer Services Rep.1. Both inbound call center, requiring that respond to calls from individuals (the public), with tax liabilities for payment plans or to protest tax liability. Provided information about the appeal process in order for them to reduce interest from accruing while attempting to satisfy their tax liabilities.