Valaree Lor
White Bear Lake,MN
Summary
Seeking a Compliance Representative role within the Department of Human Services to leverage my extensive experience in compliance, policy interpretation, data analysis, and operational support. I am committed to ensuring regulatory adherence, continuous improvement, and program coordination to enhance the effectiveness of long-term support services for the well-being of Minnesotans.
Overview
19
19
years of professional experience
Work History
Human Services Program Representative 1
Minnesota Department of Human Services
05.2014 - Current
- Provide operational and organizational support for DHS licensing units and compliance coordination for various human services programs
- Collaborate with internal and external agencies to ensure adherence to compliance requirements, including SEIU labor agreements
- Organize, evaluate, and report on compliance activities related to Personal Care Assistance (PCA) Choice, CDCS, and other self-directed services
- Assist with the processing and resolution of grievances related to long-term support services, ensuring timelines and deliverables are met
- Utilize data analysis and reporting tools such as SSIS and Tableau to generate reports and track program performance for quality assurance
- Mentor and train new team members on operational protocols, software applications, and standard work processes.
SNAP Policy Analyst (Work-Out-of-Class)
Minnesota Department of Human Services
07.2022 - 09.2022
- Supported the management and analysis of data to ensure grant compliance for the SNAP E&T program, improving operational efficiency
- Provided policy training and supported eligibility processes, ensuring compliance with federal and state regulations
- Analyzed and interpreted policy updates to streamline services for time-limited SNAP participants.
Legal Secretary
Hennepin County Attorney’s Office
10.2005 - 05.2014
- Assisted with administrative support for criminal investigations, data collection, and evidence preparation
- Coordinated with county law enforcement and legal teams to ensure compliance with Minnesota statutes in criminal and juvenile cases.
Education
Legal Office Assistant Business Degree -
Rasmussen College
Eagan, MN01.2004
Associates of Applied Science Degree - undefined
Medical Institute of Minnesota
Bloomington, MN01.1998
Skills
- Expertise in Minnesota statutes, rules, and policies governing Human Services programs, including Home and Community-Based Waiver Services (HCBS), and compliance monitoring for state-run programs
- Strong analytical and organizational skills, with over ten years of experience in evaluating data, conducting investigations, and supporting operational improvements for diverse human services
- Proven track record in project management, including planning, executing, monitoring, and closing compliance and data-driven projects
- Familiar with grievance resolution and labor agreements, specifically those related to SEIU and long-term support services
- Proficient in technical systems including SharePoint, MS Office Suite, SSIS, LIS, and Tableau, with demonstrated ability to learn new platforms
- Strong interpersonal, conflict resolution, and cross-cultural communication skills with a commitment to inclusion and teamwork
Accomplishments
Awarded the DHS Employee Achievement Award for Excellence in recognition of my collaborative efforts with the Minnesota Department of Health (MDH) on a high-impact project, contributing to significant improvements in service delivery and operational efficiency.
Languages
Hmong
Professional Working
Timeline
SNAP Policy Analyst (Work-Out-of-Class)
Minnesota Department of Human Services
07.2022 - 09.2022
Human Services Program Representative 1
Minnesota Department of Human Services
05.2014 - Current
Legal Secretary
Hennepin County Attorney’s Office
10.2005 - 05.2014
Legal Office Assistant Business Degree -
Rasmussen College
Associates of Applied Science Degree - undefined
Medical Institute of Minnesota
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