Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Krisli Qirjo

Albany

Summary

Highly motivated and results-oriented professional with over two years of experience as a Business Services Center Representative at the Business Services Center (BSC). Recognized for exceptional attention to detail, strong organizational abilities, and the capacity to manage multiple projects simultaneously with high accuracy. Possesses excellent communication, planning, and prioritization skills, complemented by a self-motivated work ethic that thrives in both independent and team environments. Eager to leverage this experience and enthusiasm for continuous learning in the role of Business Services Center Analyst 1.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Services Center Representative 1 – HR Payroll

Business Services Center
04.2023 - Current
  • Review work forms in FileNet
  • PayServ Overview including Employee History and Review Paycheck using Payserv and HCM
  • Create/Respond Tickets in RightNow for Payroll regarding Direct Deposit, Personal Data Change, Tax Forms etc
  • Review, audit Tax Forms (W-4, IT-2104, IT 2104.I, IT 2104.E, Lock in Letter, State Fair Tax Forms)
  • Review, process, and key Direct Deposits (AC 2772 Forms)
  • Process Payroll Verifications of Employments and Complex VOEs
  • Answer various types of communications (phone, email, letters)
  • Process 529 College Savings Plan
  • Process General Deductions: Criminal History or Fingerprinting Deductions, DOL Unemployment
  • Process Retirement Employees Program: RS 6221, OSC CORR-Retirement miscellaneous correspondence
  • Process to request a stop payment replacement reversal, or exchange of a NYS Payroll check

Administrative Assistant for Provider Relations

The IMA Group
Albany
01.2022 - 05.2022
  • Established, maintained, and serviced relationships with healthcare providers
  • Gathered, reviewed, and verified pertinent information related to participating healthcare providers
  • Conducted training sessions for service providers on policies, procedures, and service lines
  • Monitored and responded to emails sent to the provider relations distribution list
  • Input and adjusted provider time into WATS and payroll systems as needed
  • Performed daily schedule checks for NY and PA regions
  • Notified NY DDD of daily provider cancellations
  • Communicated with providers regarding scheduling issues via phone or email
  • Maintained all department spreadsheets and completed provider travel arrangements

Human Resources Specialist - Internship

The IMA Group
Albany
01.2020 - 04.2020
  • Assisted in annual performance appraisals by collaborating with supervisors to ensure consistency and compliance
  • Reviewed existing policies and procedures to recommend enhancements for work productivity, recruitment, hiring processes, and talent management
  • Conducted workplace compliance training to reduce liability risks and promote effective operations
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Assisted in marketing research, policy research, memo creation, workforce planning, and employee manual development

Administrative Scheduler

The IMA Group
Albany
10.2018 - 04.2019
  • Operated office machines, including photocopiers, scanners, facsimile machines, voicemail systems, and personal computers
  • Directed calls and took messages
  • Maintained and updated filing, inventory, mailing, and database systems, both manually and using computers
  • Completed work schedules, managed calendars, and arranged appointments

Assistant Manager

AVON AL
Korce
03.2016 - 04.2017
  • Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
  • Monitored the facility to ensure it remained safe, secure, and well-maintained
  • Managed leasing of facility space
  • Communicated duties, responsibilities, benefits, compensation, and working conditions to potential candidates

Education

Bachelor's Degree - Geography, Geographic Information System

SUNY UNIVERSITY
Albany, NY
06.2022

Associate's Degree - Human Resources Specialist

BRYANT & STRATTON COLLEGE
Albany, NY
05.2020

Bachelor of Science (B.S) - History - Geography

FAN NOLI UNIVERSITY
Korce
08.2015

Skills

  • Time management
  • Attention to detail
  • Teamworking skills
  • Research
  • Perseverance
  • Interpersonal skills
  • Microsoft Office
  • Customer relations
  • Network development
  • ArcGIS Desktop
  • Remote Sensing
  • Editing
  • Database Management
  • Problem solving
  • Scheduling
  • Project Management
  • Strategic planning
  • Database administration
  • Teamwork and collaboration
  • Recruitment and selection
  • Communication skills
  • Decision-making skills
  • Multitasking skills

Certification

  • National Career Readiness Certificates, 05/01/19
  • Cultural Competence: Background and Benefits, 09/01/18
  • Piracy damages the culture and integrity of a nation, 04/01/17
  • Service of Red Cross, 02/01/15
  • Community service, 11/01/10

Awards

  • Dean's List, 2020 – 2021, SUNY University
  • Dean's List, 2018 – 2020, Bryant and Stratton College

Languages

English
Professional
Albanian
Professional
French
Limited

Timeline

Business Services Center Representative 1 – HR Payroll

Business Services Center
04.2023 - Current

Administrative Assistant for Provider Relations

The IMA Group
01.2022 - 05.2022

Human Resources Specialist - Internship

The IMA Group
01.2020 - 04.2020

Administrative Scheduler

The IMA Group
10.2018 - 04.2019

Assistant Manager

AVON AL
03.2016 - 04.2017

Bachelor's Degree - Geography, Geographic Information System

SUNY UNIVERSITY

Associate's Degree - Human Resources Specialist

BRYANT & STRATTON COLLEGE

Bachelor of Science (B.S) - History - Geography

FAN NOLI UNIVERSITY
Krisli Qirjo