ASSATA DOTSON
Camden,NJ
Summary
Computer-literate in MS Word, Excel, and PowerPoint with a proven ability to engage children and parents from diverse cultural backgrounds. Previous experience in the retail industry has honed customer service skills. Detail-oriented transportation security professional with a solid background in minimizing safety risks by identifying and removing hazardous materials and unauthorized individuals. Trained to closely examine people, bags, and paperwork, demonstrating highly observant and multitasking abilities. Maintains a calm and level-headed approach even in stressful situations with large passenger volumes. Dependable and adaptable, well-equipped for fast-paced work and changing daily needs. Attention to detail and hardworking approach consistently meet the needs of the team. Actively seeks opportunities to go beyond the basics and make a positive impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration
02.2022 - Current
- Supported implementation of new security screening procedures in accordance with TSA objectives.
- Conducted pre-board security screening of individuals and baggage.
- Responded appropriately to security breaches and emergency situations.
- Inspected carry-on items visually, manually and with the help of machinery such as x-ray machines.
- Confiscated dangerous items, hazardous materials and unauthorized liquids from passengers.
- Closely examined the documentation provided by each passenger to verify their destinations and identify special handling requirements.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
Front Desk Agent
Residence Inn Marriott
01.2020 - 04.2020
- Managed the reservations and advance deposited
- Worked on the computer system and the till for the market
- Assisted guest with any issues and making sure they were satisfied
- Completed certification as a front desk assistant
Arcade/Game Attendant, Ride Attendant, & Section Lead
The Funplex
02.2017 - 07.2019
- Restocked necessary inventory and ordered prizes as requested.
- Redeemed customer tickets for specific rewards.
- Sold prizes at different Boardwalk game activities.
- Responsible to operate the diverse array of rides that the Funplex hosts.
- Trained and onboarded new employees regarding their job responsibilities.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Intern
Alliance Ob/Gyn
05.2019 - 06.2019
- Completed an internship and was invited back for a job
- Insurance Verification and Processing
- Shadowed doctors during exams and procedures
- Appointment Scheduling
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Applied Science - Dental Assistant
American Institute
Cherry Hill, NJ01-2026
Associate of Science - Pre-Nursing
Camden County College
Blackwood, NJ05-2026
HIGH SCHOOL DIPLOMA - LEADERSHIP, QUAKERISM
Moorestown Friends School
Moorestown, NJGRADUATE - undefined
STEAM Academy, Rowan University
Glassboro, NJSkills
- Public Speaking
- Leadership
- Customer service
- Coordinate schedules
- Creative thinking
- Extensive Training
- Analytical thinking
- Task prioritization
- Preventive maintenance
- Behavioral observations
- Team development
- Procedure implementation
Accomplishments
- Achieved Model Officer Award through effectively helping with with detecting prohibited items in luggage and creating a calm and friendly enviroment.
Activitiesandvolunteerservice
- Volunteer at the Camden City Cathedral Kitchen, 11/01/16 - Present
- Attended a volunteer service trip to Costa Rica, 03/01/18
- Volunteered at a bilingual elementary school, 03/01/17
- Attended a Spanish excursion activity in Philadelphia, PA, 03/01/16
- Sew Clothes for children of low income families, 03/01/15
Certification
- Explosive Trace Detection Certification - Transportation Security Administration (TSA).
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Active Shooter, What You Can Do IS-907 – Federal Emergency Management Agency.
- Occupational Safety & Health Administration 10-hour Course in General Industry Safety and Health (OSHA 10-Hour General Industry) - Occupational Safety and Health Administration.
- Emergency First Response (EFR) - Emergency First Response Corp.
- Basic X-ray Screening Certification - Transportation Security Administration (TSA).
- Screening of Persons by Observational Techniques Certificate – Transportation Security Administration (TSA).
Timeline
Transportation Security Officer
Transportation Security Administration
02.2022 - Current
Front Desk Agent
Residence Inn Marriott
01.2020 - 04.2020
Intern
Alliance Ob/Gyn
05.2019 - 06.2019
Arcade/Game Attendant, Ride Attendant, & Section Lead
The Funplex
02.2017 - 07.2019
GRADUATE - undefined
STEAM Academy, Rowan University
Associate of Applied Science - Dental Assistant
American Institute
Associate of Science - Pre-Nursing
Camden County College
HIGH SCHOOL DIPLOMA - LEADERSHIP, QUAKERISM
Moorestown Friends School