Assata Koe
Grand Forks,ND
Summary
Accomplished housekeeper with a strong hospitality background from Ocean Casino Resort. Expert in maintaining high sanitation standards and enhancing guest satisfaction through exceptional customer service. Proficient in deep cleaning and health and safety compliance. Collaborated effectively with teams, achieving a 95% guest satisfaction rate. Physically strong and detail-oriented, ensuring pristine environments.
Overview
6
6
years of professional experience
Work History
Housekeeper
Ocean Casino Resort
Grand Forks, ND
04.2023 - 06.2025
- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Operated cleaning equipment, including vacuum cleaners and floor scrubbers, efficiently.
- Assisted in inventory management of cleaning supplies and tools to ensure availability.
- Collaborated with team members to execute daily cleaning schedules effectively.
- Responded promptly to guest requests for additional amenities or service adjustments.
- Adhered to safety protocols while handling chemicals and cleaning agents responsibly.
- Conducted thorough inspections of cleaned areas to ensure quality standards were met.
- Trained new staff on proper cleaning techniques and operational procedures consistently.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Store Associate
Ross Dress for Less
Grand Forks, ND
05.2023 - 06.2025
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Maintained organized sales floor by restocking shelves and arranging displays to promote product visibility.
- Executed daily cash register operations, processing transactions accurately and efficiently for customer satisfaction.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
- Trained new associates on store policies, procedures, and best practices for customer service excellence.
- Monitored sales floor conditions and reported maintenance needs to ensure a safe shopping environment.
- Implemented visual merchandising standards that improved overall store presentation and branding consistency.
- Participated in loss prevention strategies by identifying potential theft risks and reporting suspicious activities promptly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Patient Transporter
John F Kennedy Memorial Hospital
Liberia Monrovia
05.2019 - 08.2020
- Transported patients safely to and from various departments within hospital.
- Assisted nursing staff in moving patients, ensuring comfort and security.
- Monitored patient conditions during transport, reporting any concerns promptly.
- Maintained cleanliness and organization of transport equipment and areas.
- Collaborated with medical teams to streamline patient flow processes efficiently.
- Trained new team members on safety protocols and transport procedures effectively.
- Developed strategies for improving patient transport times and overall service quality.
- Led initiatives to enhance communication between departments regarding patient needs.
- Warmly greeted patients and visitors and made each feel welcome.
Education
High School Diploma -
Vca High School
Liberia Monrovia Skills
Teamwork
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
Housekeeping
Customer service
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Vacuuming
Cleaning bathrooms
Cleaning techniques
Health and safety compliance
Bed making proficiency
Kitchen cleaning
Residential cleaning
Hospitality background
Dusting furniture
Customer service-focused
Excellent oral and written communication
Deep cleaning expertise
Folding clean laundry
Customer-oriented
Window cleaning
Physically strong
Languages
Mandingo
Full Professional
Timeline
Store Associate
Ross Dress for Less
05.2023 - 06.2025
Housekeeper
Ocean Casino Resort
04.2023 - 06.2025
Patient Transporter
John F Kennedy Memorial Hospital
05.2019 - 08.2020
High School Diploma -
Vca High School