Assatta Griffin
Riverdale,Georgia
Summary
Dependable and customer-focused professional with experience in customer service, security, retail, and warehouse operations. Strong communication and problem-solving skills with the ability to work effectively in fast-paced environments. Committed to delivering excellent service, maintaining safety standards, and contributing to team success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Front Row Parking
Atlanta, GA
11.2025 - Current
- Optimized exchange between consumers and management to efficiently handle service concerns.
- Maintained composure in stressful situations, successfully resolving disputes.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Security Officer
All N 1
Atlanta, GA
04.2024 - 11.2025
- Maintained accurate logs of daily activities, incidents, and safety inspections for review purposes.
- Trained new security personnel on protocols, emergency procedures, and customer service standards.
- Implemented process improvements that enhanced efficiency of security operations within assigned areas.
- Utilized surveillance equipment effectively to monitor activity and deter criminal behavior on site.
Customer Service Representative
Hertz Car Rental
Atlanta, GA
03.2024 - 12.2024
- Resolved customer inquiries and issues, ensuring timely and effective solutions.
- Processed vehicle rentals and returns, maintaining accuracy in transactions.
- Assisted customers with reservations using company software systems.
- Provided information on rental policies, pricing, and promotions to enhance customer experience.
- Trained new staff on operational procedures and customer service best practices.
Security Officer
Security Solution Corp
Atlanta, GA
10.2022 - 01.2024
- Monitored premises to ensure safety and security protocols were consistently enforced.
- Conducted regular patrols, identifying potential security risks and implementing preventive measures.
- Responded to incidents and emergencies, providing timely assistance and reporting findings to management.
- Collaborated with local law enforcement to enhance operational security measures and response strategies.
Cashier
Macy's
Atlanta, GA
05.2022 - 07.2023
- Processed customer transactions efficiently using POS system.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to optimize workflow.
- Collaborated with team members to manage high-volume sales periods effectively.
Sanitation
Fresh Point
Union City, Ga
04.2021 - 04.2022
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Maintained compliance with local health regulations through diligent adherence to sanitation procedures.
- Streamlined operations, conducting regular evaluations of facility maintenance and sanitation practices.
- Safeguarded client health by following strict sanitation protocols when handling tools, equipment, and products.
Education
High School Diploma -
South Brooklyn Community Hs
New York,BK06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
Timeline
Customer Service Representative
Front Row Parking
11.2025 - Current
Security Officer
All N 1
04.2024 - 11.2025
Customer Service Representative
Hertz Car Rental
03.2024 - 12.2024
Security Officer
Security Solution Corp
10.2022 - 01.2024
Cashier
Macy's
05.2022 - 07.2023
Sanitation
Fresh Point
04.2021 - 04.2022
High School Diploma -
South Brooklyn Community Hs