Assem Elfatarany
Lyndhurst,NJ
Summary
Well-rounded serve/Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
36
36
years of professional experience
Work History
Room Service Server(substitute)
Intercontinental Hotels Group
New York, NY
02.2025 - 04.2025
Banquet Server/Captain Waiter/Bartender
Grand Hyatt New York
New York , NY
09.1989 - 02.2020
- Banquet server/ captain/ banquet bartender
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
Food Server
The Plaza Hotel
New York , NY
03.1994 - 09.1998
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Brewed coffee and distributed to guests.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Food Server
Huxley restaurant
New York , NY
08.1990 - 08.1994
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Master of Science - Electrical Engineering
City College, CUNY
New York, NY09.1999
Bachelor of Science - Electrical Engineering
College of Staten Island of The City University of New York
Staten Island, NY01.1994
Skills
- Outstanding customer service
- Extensive spirits knowledge
- Safe serving knowledge
- Alcohol ordering
- Beer, wine and soju cocktails
- Suggestive selling
Timeline
Room Service Server(substitute)
Intercontinental Hotels Group
02.2025 - 04.2025
Food Server
The Plaza Hotel
03.1994 - 09.1998
Food Server
Huxley restaurant
08.1990 - 08.1994
Banquet Server/Captain Waiter/Bartender
Grand Hyatt New York
09.1989 - 02.2020
Master of Science - Electrical Engineering
City College, CUNY
Bachelor of Science - Electrical Engineering
College of Staten Island of The City University of New York
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