ASSI DIALLO
Snellville,GA
Summary
Experienced healthcare professional skilled in administration, patient support, and clinical operations. Expert in record management, scheduling, and communication. Committed to quality care, positive outcomes, and maintaining compliance, including leading audit processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
VA Health Care System
11.2023 - Current
- Manage over 30 patient appointments daily to optimize workflow and ensure efficient patient throughput.
- Conduct patient intake procedures with meticulous attention to accurate documentation.
- Support healthcare providers and nursing staff with administrative responsibilities, including scheduling last-minute appointments and managing cancellations to enhance patient care continuity.
- Collect and update patient demographic information, verifying the accuracy of insured and scanned documents.
- Aligned policy and procedural recommendations with organizational mission and strategic goals.
- Facilitate effective communication among medical personnel and patients through Teams, Outlook, and the My HealtheVet Secure system to improve service coordination.
- Maintain strict confidentiality in accordance with HIPAA regulations when handling sensitive patient information.
- Contribute to increased patient retention by delivering compassionate service during check-in and check-out processes.
- Operate ISS/Vista GUI, CPRS, and Vista 3 for the documentation, maintenance, and reporting of patient data.
Student Researcher
Georgia State University College of Business
11.2023 - 05.2025
- Utilized advanced analytical tools—Cost-Benefit Analysis, SWOT, benchmarking, and data analytic tools to optimize healthcare decision-making.
- Collaborated with several academic colleagues on projects such as Certificate of Need reviews, leveraging data platforms to shape health system planning and improve operational workflows.
- Designed and implements budgeting processes, analyzing financial data to identify trends and support fiscal decisions.
- Performed multiple compliance assessments of operational regulations, ( E.g antitrust laws public health ethics, confidentiality & privacy, and financial policies).
- Led/analyzed core project management principles to identify organizations using these using these method's for value creation and developed CPM and PERT network tailored for healthcare projects.
- Monitored and reports on personnel reallocations, employment initiatives, labor relations, disciplinary actions, and research activities following expert guidance.
- Conducted site visits to identify operational issues and recommend improvements based on evidence.
- Analyzed organizational structures and data systems to align resources with facility, network, and program priorities during strategic planning and stakeholder engagements.
Education
Master of Science - Healthcare Administration
GEORGIA STATE UNIVERSITY
Atlanta, GA05.2025
Bachelor's degree - Political Science, French
Georgia State University
Atlanta, GA05-2017
Skills
- Healthcare administration
- Electronic health records
- Project management
- Regulatory compliance
- Customer service and patient communication
- Data analysis
Accomplishments
- Collaborated with team in the development of Certificate of Need (CON) project for an assigned hospital
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Demonstrated proficiency in employing analytical frameworks for evaluating cost, demand, profitability, risk assessment, uncertainty quantification, insurance mechanisms, and information asymmetries
Skills
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support Certification (BLS)
- First Aid Certification
Languages
French
Native or Bilingual
FULANI
Native or Bilingual
SUSU
Native or Bilingual
Interests
- Personal Development and Self-Improvement
Timeline
Advanced Medical Support Assistant
VA Health Care System
11.2023 - Current
Student Researcher
Georgia State University College of Business
11.2023 - 05.2025
Master of Science - Healthcare Administration
GEORGIA STATE UNIVERSITY
Bachelor's degree - Political Science, French
Georgia State University
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