Assunta Warde
Panama City Beach,FL
Summary
Detail-oriented supervisor with a robust background in business management and loss prevention. Known for strong problem-solving skills and effective team leadership, committed to enhancing operational efficiency and security standards.
Overview
21
21
years of professional experience
Work History
Tabel Gams/Supervisor
Caesars Entertainment
Las Vegas, NV
08.2018 - 09.2023
- Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
- Maintained accurate records of all cash transactions involving chips and money exchange.
Loss Prevention Manager
Younkers Department Store
Omaha, NE
01.2011 - 08.2018
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Monitored store surveillance systems to identify potential shoplifting incidents.
- Developed and enforced loss prevention policies, procedures, and standards for all stores.
- Trained new employees on company security protocols and safety regulations.
- Provided feedback to store management regarding potential risks or violations of security protocol.
- Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
- Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
- Investigated suspicious activity at point-of-sale registers or other areas of the stores.
- Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
- Created reports summarizing losses due to theft or fraud for upper management review.
- Developed strategies for minimizing losses due to shoplifting or employee theft.
- Responded quickly to emergency situations such as robberies or other violent acts.
- Maintained a high level of customer service while enforcing loss prevention policies.
- Collaborated with local law enforcement agencies on investigations involving criminal activity.
- Conducted regular audits of merchandise stock levels and monitored cash handling practices.
- Utilized computer databases to track information related to thefts, investigations, arrests.
- Identified opportunities for improvements in existing security systems and processes within stores.
- Reviewed incident reports from store personnel and investigated further when necessary.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Communicated investigation findings, areas of opportunity and future prevention techniques to drive loss prevention improvements.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Interviewed individuals suspected of internal theft or shoplifting.
Business Manager
Dillards Department Store
Panama City Beach, FL
10.2023 - Current
- Interacted with customers and vendors, prioritizing efficient problem-solving.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
Loss Prevention Specialist
Von Maur
Omaha, NE
07.2008 - 01.2011
- Monitored surveillance cameras to detect suspicious activity.
- Conducted investigations into thefts and other security breaches.
- Assessed risk levels for incoming shipments, ensuring that all safety protocols were followed.
- Inspected merchandise for compliance with theft prevention policies.
- Developed and implemented loss prevention procedures to reduce inventory shrinkage.
- Maintained records of incidents, including employee violations and customer complaints.
- Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
- Provided training on loss prevention techniques to staff members at multiple locations.
- Investigated shoplifting cases and provided evidence in court proceedings as needed.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Interviewed witnesses and suspects in connection with security-related incidents.
- Coordinated with local law enforcement agencies when necessary regarding criminal activities.
- Responded quickly to emergency situations, such as robberies or assaults, providing support until police arrived.
- Ensured the proper use of access control systems by monitoring personnel movements throughout the facility.
- Managed daily reports related to security issues, including employee misconduct, theft, vandalism.
- Organized monthly meetings with store managers to discuss current security trends and practices.
- Collaborated with vendors to develop new technologies for improving loss prevention processes.
- Reviewed store layouts regularly for possible vulnerabilities in order to prevent theft or intrusions.
- Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
- Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Collaborated with law enforcement to resolve escalated situations.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Drafted and documented security procedures, policies and standards.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Apprehended trespassers and rule violators and removed from premises.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
Security Manager
Valor Security
Omaha, NE
01.2006 - 07.2008
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Conducted regular staff training on security policies and procedures.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Implemented an incident response process to ensure timely resolution of security issues.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Trained new security officers on safety protocols and company standards.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Attentively monitored closed-circuit television footage to check for visible suspicious activity.
- Supervised property entrances and exits and monitored employee safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
- Compiled evidence for law enforcement officials to use to prosecute criminals.
Education
High School Diploma -
PerternSchmitt
Germany06.1987
Skills
- Business management
Timeline
Business Manager
Dillards Department Store
10.2023 - Current
Tabel Gams/Supervisor
Caesars Entertainment
08.2018 - 09.2023
Loss Prevention Manager
Younkers Department Store
01.2011 - 08.2018
Loss Prevention Specialist
Von Maur
07.2008 - 01.2011
Security Manager
Valor Security
01.2006 - 07.2008
High School Diploma -
PerternSchmitt