Summary
Overview
Work History
Education
Skills
Timeline
Generic

Assyatou Diallo

Alpharetta,GA

Summary

Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development, and revealing customer needs to deliver solutions.

Motivated to maintain customer satisfaction, and contribute to company success. Specialize in quality, speed, and process optimization. Skilled in identifying, investigating, and resolving complex financial frauds with background as Fraud Examiner. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing fraud losses by implementing effective preventive measures and conducting thorough investigations leading to successful resolution of fraudulent activities. Excel in developing comprehensive, secure network designs and systems. Skilled in safeguarding information systems and networks from potential threats. Have experience implementing security measures, conducting vulnerability assessments, and managing incident response activities.

Overview

10
10
years of professional experience

Work History

Fraud/ Cyber Prevention Representative

Morgan Stanley
Alpharetta, GA
05.2022 - Current
  • Monitored account activities for irregularities and unauthorized access.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Responded quickly to customer inquiries regarding suspected fraud incidents.
  • Provided guidance on how best to protect customers from becoming victims of fraud or identity theft.
  • Conducted research on trends in online fraud prevention techniques.
  • Analyzed large amounts of data using statistical software packages to identify patterns associated with fraudulent activity.
  • Verified customer information against existing records to detect discrepancies or inconsistencies.
  • Investigated potential fraud cases, collected evidence, and reported findings to management.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Fulfillment Associate

Target
Alpharetta , GA
06.2020 - 01.2022
  • Accepted, processed, and filled orders quickly and accurately.
  • Operated handheld scanners to track merchandise throughout the fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate the risk of accidents.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes, or pallets.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Verified items were correctly matched to the sales check for packing and shipment.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Server/Server Trainer

Kona Grill
Alpharetta, GA
05.2019 - 06.2020
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Assistant

Guinea Conakry Earoport
Conakry , Guinea
11.2017 - 06.2018
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Organized personal and professional calendars.
  • Restocked office and break room supplies independently to maximize team productivity.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
  • Set up and maintained physical and electronic filing systems.
  • Listened to customer needs, identified solutions and explained latest promotions.
  • Participated in team collaboration initiatives to plan for company's future growth.

Shift Leader (seasonal)

Yves Rocher
Brussels, BE
02.2015 - 09.2017
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Mentored team members on techniques necessary to complete job tasks.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Cleaned work areas regularly to keep the team efficient and eliminate any safety concerns.
  • Assisted with performance reviews to identify areas of improvement, and devise proactive approaches.

Education

Bachelor of Science - Cyber Security

Kennesaw State University
Kennesaw, GA
05-2025

Associate of Science - Computer Science

Georgia State University
Atlanta, GA
01-2023

High School Diploma -

Athénée Royal Acrommelynck
Brussels, Belgium
09.2016

Associate of Science - Business Administration And Management

University Abdel Nasser Gamal
Conakry, Guinea

Skills

  • Adaptive team player
  • In-store support
  • Active listening
  • Quality control
  • Project management abilities
  • Sales expertise
  • Shipping and receiving understanding
  • Team supervision
  • Client support
  • Process improvement
  • Customer service
  • Social work
  • Communications

Timeline

Fraud/ Cyber Prevention Representative

Morgan Stanley
05.2022 - Current

Fulfillment Associate

Target
06.2020 - 01.2022

Server/Server Trainer

Kona Grill
05.2019 - 06.2020

Assistant

Guinea Conakry Earoport
11.2017 - 06.2018

Shift Leader (seasonal)

Yves Rocher
02.2015 - 09.2017

Associate of Science - Computer Science

Georgia State University

High School Diploma -

Athénée Royal Acrommelynck

Associate of Science - Business Administration And Management

University Abdel Nasser Gamal

Bachelor of Science - Cyber Security

Kennesaw State University