JAKERIA SOTO
Las Vegas,NV
Summary
Utilized strong communication skills and problem-solving abilities to enhance customer satisfaction and foster team success.
Leveraged certifications as a pharmacy technician and surgical technologist, alongside training in HIPAA compliance and crowd management, to enhance operational efficiency and service quality.
Overview
9
9
years of professional experience
4
4
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE CREDITCARD/FRAUD
TTEC
Las Vegas, Ny
09.2023 - Current
- Managed customer inquiries regarding credit card services, providing exceptional support and resolving issues related to fraud.
- Conducted thorough investigations of fraudulent activities, ensuring timely resolution of disputes.
- Educated customers on fraud prevention measures while maintaining compliance with company policies and regulations.
EVENT STAFF/SECURITY
CSC contemporary services corporation
Las Vegas, Nv
01.2022 - 01.2024
- Assisted in the smooth operation of events by managing guest entry and ensuring compliance with security protocols.
- Monitored crowd dynamics to maintain safety and order, effectively communicated with team members and event organizers, and resolved conflicts or issues promptly to enhance the overall event experience.
SECURITY FOR MUSEUM
Zak Bagans Haunted Museum
Las Vegas, Nv
05.2022 - 12.2022
- Monitored museum premises to ensure safety and security of exhibits and visitors.
- Conducted regular surveillance and patrols to prevent theft and vandalism.
- Responded to incidents and emergencies, maintaining a calm and effective environment.
- Collaborated with staff to implement safety protocols and provided assistance to guests when needed.
CASHIER
Wild Muse Boutique Area 15
Las Vegas, Nv
07.2021 - 05.2022
- Processed customer transactions efficiently and accurately, managed cash register operations, and provided exceptional customer service.
- Assisted customers in locating merchandise, maintained store organization, and handled returns and exchanges according to store policies.
- Collaborated with team members to ensure a pleasant shopping experience.
FRONTOFFICE SPECIALIST/MEDICAL RECORDS
Heart & Vascular Dr. Ejaz Kamboj
Las Vegas, Nv
02.2017 - 08.2022
- Managed front office operations, including patient scheduling, check-ins, and inquiries while ensuring smooth communication between patients and healthcare providers.
- Responsible for maintaining accurate medical records, updating patient information, and ensuring compliance with privacy regulations.
- Collaborated with multidisciplinary teams to enhance patient care.
Education
SURGICAL TECHNOLOGIST - undefined
Anthem Institute
Las Vegas, Nv12.2014
PHARMACY TECHNICIAN - undefined
Milan Institute
Las Vegas, Nv12.2012
GENERAL EDUCATION DIPLOMA - undefined
Community of Southern Nevada
Las Vegas, NV12.2005
Skills
Exhibited advanced communication abilities, ensuring clarity and understanding in all stakeholder engagements
Scheduling
Account updating
Complaint resolution
Multi-line phone talent
Typing proficiency
Document control
Schedule mastery
Product education
Adaptive team player
Punctuality and reliability
Escalation management
Call center procedures
Medical terminology
Filing
Product knowledge
Conflict resolution
Payment processing
Customer relationship management (CRM)
Money handling
Credit card payment processing
Adaptability and flexibility
Data collection
Customer relations
Technical support
Certification
- Crowd Management, CSC Security Company/Online 5hr Course, Las Vegas, NV, 2022-01-01, 2027-01-01
- HIPAA Compliance Course Certification, Anthem Institute, Las Vegas, NV, 2013-01-01, 2013-01-01
- Certified Pharmacy Technician, Milan Institute, Las Vegas, NV, 2012-01-01, 2012-01-01
- Certified Surgical Technician, Anthem Institute, Las Vegas, NV, 2012-01-01, 2014-01-01
Languages
English
Ethnicity
Two or more races
Personal Information
- Title: CUSTOMER SERVICE SPECIALIST
- Religion: Two or more races
Accomplishments
- Customer satisfaction recognition award 8+ months
- Above goal with metrics In AHT 108.10% /100% survey metric/ 55% complaints
Timeline
CUSTOMER SERVICE REPRESENTATIVE CREDITCARD/FRAUD
TTEC
09.2023 - Current
SECURITY FOR MUSEUM
Zak Bagans Haunted Museum
05.2022 - 12.2022
EVENT STAFF/SECURITY
CSC contemporary services corporation
01.2022 - 01.2024
CASHIER
Wild Muse Boutique Area 15
07.2021 - 05.2022
FRONTOFFICE SPECIALIST/MEDICAL RECORDS
Heart & Vascular Dr. Ejaz Kamboj
02.2017 - 08.2022
SURGICAL TECHNOLOGIST - undefined
Anthem Institute
PHARMACY TECHNICIAN - undefined
Milan Institute
GENERAL EDUCATION DIPLOMA - undefined
Community of Southern Nevada