A'Star Thorns
Houston,USA
Summary
Patient Services Coordinator with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
14
14
years of professional experience
Work History
Patient Service Coordinator
MD Anderson Cancer Center
07.2019 - Current
Lab Technician
Memorial Hermann Hospital System
02.2019 - 07.2019
Phlebotomist
MD Anderson Cancer Center
07.2012 - 02.2019
Building Attendant
MD Anderson Cancer Center
11.2009 - 07.2011
- 10+ years of Customer service skills – 7 years of clerical experience - 2 years of receptionist skills -10 years of health care and 7 years of phlebotomy experience - Answering phones, directing calls and taking messages - compile, copy, sort and file records - Proficient in Microsoft: Word, Excel, Outlook and Internet Explorer - Excellent verbal and written communication skills -Professionally trained Phlebotomist with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs
- Coordinate with patient and providers in order to schedule providers appointments, diagnostic testing, surgery and treatments
- Greeting and checking patients in at kiosk
- Collecting co-payments and validates patient insurance and demographics
- Contact patients via phone, My-Chart, or mail to remind them about their appointments.
Education
Bachelor of Science - Health Administration
University of Houston - Downtown
Houston, TX05.2024
Associate of Arts - undefined
LONE STAR COLLEGE
2020
Skills
- Improve Patient Care
- 50 WPM Typing Speed
- Positive Patient Experiences
- Outbound Calling
- Patient Greeting
- Critical Thinking
- Call Transfers
- Customer Service
- Appointment Confirmation
- Patient Care and Confidentiality
Accomplishments
LEADing Self Core Courses
Timeline
Patient Service Coordinator
MD Anderson Cancer Center
07.2019 - Current
Lab Technician
Memorial Hermann Hospital System
02.2019 - 07.2019
Phlebotomist
MD Anderson Cancer Center
07.2012 - 02.2019
Building Attendant
MD Anderson Cancer Center
11.2009 - 07.2011
Bachelor of Science - Health Administration
University of Houston - Downtown
Associate of Arts - undefined
LONE STAR COLLEGE