Astarria Smith
Birmingham
Summary
Dynamic and detail-oriented professional with experience at UAB Medicine, excelling in patient data confidentiality and medical office administration. Proven ability to enhance office productivity and deliver exceptional customer service while managing high call volumes. Strong organizational skills and adept in EMR/EHR systems, ensuring accurate patient records and seamless operations.
Overview
9
9
years of professional experience
Work History
Unit Secretary
UAB Medicine
09.2024 - Current
- Maintained current and accurate medical records for patients.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
Patient Transporter
UAB Medicine
01.2019 - 09.2024
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Cleaned, sanitized and moved hospital equipment.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
Shift Lead
Which Wich Superior Sandwiches
07.2017 - 01.2019
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
Education
No Degree - STERILE PROCESSING
Jefferson State Community College
Birmingham, Alabama, AL04-2026
Associate of Science - Athletic Training
LAWSON STATE
Birmingham, Alabama, AL05-2021
UAB
Skills
- Patient data confidentiality
- Lab test documentation
- Patient database updates
- EMR / EHR
- Telephone reception
- Medical office administration
- Strong organization
- Customer service
- Phone reception
Timeline
Unit Secretary
UAB Medicine
09.2024 - Current
Patient Transporter
UAB Medicine
01.2019 - 09.2024
Shift Lead
Which Wich Superior Sandwiches
07.2017 - 01.2019
No Degree - STERILE PROCESSING
Jefferson State Community College
Associate of Science - Athletic Training
LAWSON STATE
UAB