Asteria Young
New York,NY
Summary
Led tours and engaged with young children in informal settings for 2 years. Supported customer service initiatives for 3 years by adapting communication styles to create welcoming experiences. Facilitated group learning activities, including planetarium programs and hands-on STEM projects, while promoting a positive and organized environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Group Programs Associate
Intrepid Museum
New York
04.2024 - Current
- Deliver dynamic, age-appropriate aerospace and STEM tours for audiences ranging from early childhood learners to adults in informal educational settings, fostering curiosity, engagement, and scientific literacy through interactive storytelling and hands-on learning experiences.
- Facilitate educational programming for school groups, including planetarium presentations and guided learning experiences connected to astronomy, astrophysics, and space exploration.
- Assist in scheduling and coordinating logistics for group visits, including reservations, check-in, and on-site support.
- Checked in and greeted up to 1500 guests within an hour, assisting them with entrance and programming.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Provide excellent customer service, acting as a liaison between the museum and visiting groups.
- Collaborate with educators, interpreters, and other museum staff to enhance program content and visitor engagement.
- Support the development of new group experiences by contributing feedback and ideas.
- Ensure program spaces are well-maintained, organized, and equipped with necessary materials.
- Assist with administrative tasks, including data entry, reporting, and communication with group
- Assisted in daily operational tasks to ensure efficient workflow.
- Supported team members with administrative duties and project coordination.
- Learned and applied company policies to enhance compliance and safety standards.
- Facilitated communication between departments to streamline processes.
- Facilitate interactive, curriculum-aligned educational programs and tours for school and adult groups.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Personal Assistant
Ultimate Care NY/Public Partnerships LLC (PPL)
New York
10.2023 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Implemented personalized care plans, ensuring adherence to individual health needs and preferences.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
Ride Operator
Pulseworks LLC
New York
04.2023 - 04.2024
- Operated rides, ensuring adherence to safety protocols and operational standards.
- Monitored ride performance, promptly addressing any mechanical issues or customer concerns.
- Trained new staff on ride operations and safety procedures, fostering a team-oriented environment.
- Provided exceptional customer service, enhancing guest experiences during peak hours.
- Conducted routine inspections of rides, maintaining compliance with industry regulations and company policies.
- Implemented process improvements that increased ride efficiency and reduced downtime during operations.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Barista
Starbucks
New York
06.2021 - 04.2023
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies, and placing orders as needed.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Developed knowledge of menu items, upselling specialty drinks to increase customer satisfaction.
- Collaborated with team members to foster a positive work atmosphere and achieve daily goals.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Forensic Psychology
John Jay College of Criminal Justice
New York (City), NYSkills
- Time management
- Microsoft Office Suite
- Attention to detail
- Relationship building
- Courteous and professional
- Visitor engagement
- Collaborative learning
- Multicultural sensitivity
- Program planning
- Multimedia presentation
- Educational programming
- Museum tour leadership
Certification
Basic Life Support
Stop the Bleed
Timeline
Group Programs Associate
Intrepid Museum
04.2024 - Current
Personal Assistant
Ultimate Care NY/Public Partnerships LLC (PPL)
10.2023 - Current
Ride Operator
Pulseworks LLC
04.2023 - 04.2024
Barista
Starbucks
06.2021 - 04.2023
Forensic Psychology
John Jay College of Criminal Justice