Victoria Young
New York,NY
Summary
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
4
4
years of professional experience
Work History
Group Programs Associate
Intrepid Museum
04.2024 - Current
- Facilitate interactive, curriculum-aligned educational programs and tours for school and adult groups.
- Assist in scheduling and coordinating logistics for group visits, including reservations, check-in, and on-site support.
- Provide excellent customer service, acting as a liaison between the museum and visiting groups.
- Collaborate with educators, interpreters, and other museum staff to enhance program content and visitor engagement.
- Support the development of new group experiences by contributing feedback and ideas.
- Ensure program spaces are well-maintained, organized, and equipped with necessary materials.
- Assist with administrative tasks, including data entry, reporting, and communication with group leaders.
- Uphold museum policies and procedures to ensure a safe and inclusive environment for all visitors.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Ride Operator
Pulseworks
04.2023 - 04.2024
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Kept up-to-date on new developments related to ride operations through training sessions and manuals.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Conducted minor repairs and adjustments on ride machinery as needed.
- Operated ride control panels and monitored ride performance during operation.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Communicated with manager to discuss ride maintenance or repair issues.
- Checked seatbelts of riders to maximize safety and manage risk.
- Handled guest inquiries and resolved complaints regarding ride experiences.
- Operated point-of-sale systems accurately to process payments from customers.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Barista
Starbucks
06.2021 - 04.2023
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Checked brewing equipment for proper functionality.
- Collected payments and provided accurate change.
- Managed cash register and processed transactions with accuracy and integrity.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested appealing products.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
Education
Forensic Psychology
John Jay College of Criminal Justice
New York, NY06-2023
Skills
- Customer service
- Time management
- Team collaboration
- Critical thinking
- Problem solving
- Attention to detail
- Effective communication
- Cash handling
- Communication skills
- Information management
- Detail-oriented
- Team player
- Problem-solving
- Opening and closing duties
- Cleanliness
- Team leadership
- Excellent memory
- Drink preparation speed
Timeline
Group Programs Associate
Intrepid Museum
04.2024 - Current
Ride Operator
Pulseworks
04.2023 - 04.2024
Barista
Starbucks
06.2021 - 04.2023
Forensic Psychology
John Jay College of Criminal Justice