Astria Alexander
Chicago,IL
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
04.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Sandwich Maker
Panera Bread
03.2021 - 04.2023
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Prepared and served hot and cold sandwiches based on customer preferences.
Customer Service Representative/ On Line Shopper
Target
11.2016 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Shopped online orders with accuracy
Cashier/ Shirft Lead
Walgreens
11.2011 - 05.2015
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock to meet expected customer demand.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Lincoln Park High School
Chicago, IL06.2005
Skills
- Menu Item Preparation
- Adaptable and Flexible
- Stocking Supplies and Retail Products
- Excellent Memory
- Coffee Machinery
Timeline
Barista
Starbucks
04.2023 - Current
Sandwich Maker
Panera Bread
03.2021 - 04.2023
Customer Service Representative/ On Line Shopper
Target
11.2016 - 02.2021
Cashier/ Shirft Lead
Walgreens
11.2011 - 05.2015
High School Diploma -
Lincoln Park High School