ASTRID ANDRADE
GLEN COVE
Summary
Certified Nursing Assistant with a strong background in customer service and team collaboration, developed through diverse roles in retail and hospitality. Possesses excellent time management and adaptability skills, enhancing patient care and supporting healthcare team objectives. Dedicated to maintaining high cleanliness standards and eager to contribute to a progressive healthcare environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2023 - 12.2024
- Crafted artisanal beverages, ensuring top-notch customer service. Mastered diverse drink recipes, enhancing efficiency and customer satisfaction.
- Optimized order processing, reducing wait times. Implemented upselling techniques, boosting average transaction value, and store revenue.
- Fostered team spirit, facilitating smooth shift transitions. Mentored new baristas, accelerating their learning curve, and improving overall team performance.
- Maintained impeccable hygiene standards, ensuring food safety compliance. Conducted thorough inventory checks and minimizing waste and optimising stock levels.
General Merchandise
Barnes & Noble College
08.2021 - 01.2023
- Spearheaded merchandise organization, enhancing store layout, and customer experience. Implemented innovative display techniques, boosting sales, and customer engagement.
- Cultivated a cohesive team environment, fostering open communication, and shared goals. Facilitated interdepartmental cooperation, resulting in streamlined workflows.
- Analyzed sales trends and customer preferences to inform strategic merchandise placement. Implemented data-driven decisions, leading to increased foot traffic and revenue.
Education
Bachelors Of Science - Psychology, Pre-Nursing
Cuny Queensborough Community College
BaysideDIPLOMA -
Glen Cove High School
06.2021
Skills
- Team Collaboration
- Cleanliness Standards
- Adaptability
- Time management
- Team player
- Problem-solving
- Active listener
- Adaptive and creative
Certification
- CNA, 12/01/24, 01/31/25, New York Medical Career Training Center
- CPR, 09/01/24, American Red Cross
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
07.2023 - 12.2024
General Merchandise
Barnes & Noble College
08.2021 - 01.2023
DIPLOMA -
Glen Cove High School
Bachelors Of Science - Psychology, Pre-Nursing
Cuny Queensborough Community College