Juana Maria Lazo Urias
Washington,DC
Summary
Personable retail associate seeking to deliver high-quality customer service
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, latte art, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
9
9
years of professional experience
Work History
Barista
Bluestone Lane Coffee
Washington, DC
03.2023 - Current
- Prepared high-quality espresso beverages to meet customer preferences.
- Provided excellent customer service in a fast-paced coffee shop environment.
- Maintained cleanliness and organization of the coffee preparation area.
- Operated coffee brewing equipment and ensured proper functionality.
- Educated customers on menu items and specialty drinks available.
- Collaborated with team members to enhance customer experiences during busy hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
CASHIER/ Prep
Taylor gourment
03.2022 - 08.2022
- Prepare salads and cut ingridients like veggies and bake cookies.
- Storage chips, silverware, cups, napkins and dressings
HOst
Duke’s grocery
08.2018 - 03.2019
- Put customers name on waiting list.
- Check for tables avalible, sit customers and give them a menu.
Pastry/ BRUNCH BUFFET/Prep
Sequoia Resturant
03.2018 - 07.2018
- I use to cook the pastry prepare them and decorate them.
Busser/pollisher
The hamilton resturant
07.2017 - 03.2018
- Busser- Take away all dirty plates and more on a tray.
- After that take the cloth put a new clean on with new silverware, plates, glassware and Sweep.
- Polisher- Wash silverware, plates and glassware.
- Then polish each silverware, Plates and glassware.
Education
High School -
Roosevelt Stay
AFSCME
Washington, DCMary Center
Washington, DCNational African American Drug Policy Coalition
Washington, DCYoung Parent Program, Latin American Youth Work Center
Washington, DCSkills
- Customer Service
- Communicatio
- Time Management
- Team Collaboration
- Product Knowledge
- Sales
- MS 365
- Mac OS
- Responsible
- Helpful
- Kind
- Windows
- Bilingual (English-Spanish)
- Customer service
- Team collaboration
- Time management
- Cash handling
- Food preparation
- Menu knowledge
- Espresso machine operations
- Espresso machine operation
- Workflow management
- New hire training
- Cash register operation
- Conversant in [spanish/English]
- Sandwich preparation
- POS system operation
- Hospitality and accommodation
- Espresso preparation
- Ingredient restocking
- Team player
- Retail management
- Coffee machinery
- Recipe adherence
- Drink customization
- Cleanliness
- Tea expertise
- Friendly and outgoing
- Latte art
- Coffee expertise
- Coffee brewing
- Food running
- Beverage preparation
- Team leadership
- Coffee and tea expertise
- FLUENT IN [English/Spanish]
- Smoothie making
- Menu memorization
- Verbal and written communication
- Positive and professional
- Remember customer order
Community Service
- AFSCME, 08/01/15, Washington, DC
- Mary Center, 10/01/16, Washington, DC
- National African American Drug Policy Coalition, 04/01/19, Washington, DC
- Young Parent Program, Latin American Youth Work Center, 04/01/19, Washington, DC
Timeline
Barista
Bluestone Lane Coffee
03.2023 - Current
CASHIER/ Prep
Taylor gourment
03.2022 - 08.2022
HOst
Duke’s grocery
08.2018 - 03.2019
Pastry/ BRUNCH BUFFET/Prep
Sequoia Resturant
03.2018 - 07.2018
Busser/pollisher
The hamilton resturant
07.2017 - 03.2018
High School -
Roosevelt Stay
AFSCME
Mary Center
National African American Drug Policy Coalition
Young Parent Program, Latin American Youth Work Center