ASTRID CAROLINA MUNOZ
Oxnard,CA
Summary
Mental health support counselor with strong background in counseling and client support, ready to make significant impact. Proven ability to foster team collaboration and adapt to changing needs. Specialized in active listening, conflict resolution, and empathetic communication. Known for reliability and achieving positive outcomes in challenging environments.
Overview
9
9
years of professional experience
Work History
Support Counselor II
Aspiranet
12.2023 - Current
- Educated families on coping mechanisms during difficult transitions or crises involving their loved ones under our care.
- Developed coping skills interventions aimed at increasing resilience among clients struggling with depression, anxiety, trauma-related symptoms, or other social emotional stressors impacting their daily functioning
- Conducted assessments to evaluate client progress and adapt treatment plans accordingly for optimal outcomes.
- Assisted youth in developing problem-solving and communication skills to support stress management.
Business Development Associate
First Auto Group
06.2017 - Current
- Set up potential client contacts, cultivated relationships, and followed through on service needs
- Managed client database to maintain accurate information
- Identified additional business opportunities and communicated to the team
- Managed multiple projects and met time-sensitive deadlines
Youth Mentor Volunteer
Big Brother Big Sister
04.2021 - 05.2024
- Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Celebrated successes and milestones achieved by mentees, reinforcing their progress and motivating continued personal growth.
- Coached mentees on conflict resolution techniques to improve interpersonal skills both within peer groups and family settings.
- Facilitated open communication between youths and their families to strengthen relationships and build trust.
Receptionist/ Service Cashier
Simi Valley Buick GMC
07.2016 - 06.2017
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Greeted customers promptly and responded to questions
- Complied with cash handling procedures to meet regional cashier variance policy
- Welcomed customers, offering assistance to help find store items
Bank Teller
Logix Federal Credit Union
02.2016 - 07.2016
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Responded and assisted customers with account inquiries and updates
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations
Education
Master of Science - Social Work
Florida State University
Tallahassee, FL12.2026
Bachelor of Arts - Psychology
California State University - Channel Islands
Camarillo, CA12.2023
Associate of Arts - Psychology
Moorpark College
Moorpark, CA04.2021
Skills
- Multitasking
- Active Listening
- Detail Oriented
- Observation
- Trustworthiness
- Team Player
- Multicultural Competence
Languages
Spanish
Native or Bilingual
Timeline
Support Counselor II
Aspiranet
12.2023 - Current
Youth Mentor Volunteer
Big Brother Big Sister
04.2021 - 05.2024
Business Development Associate
First Auto Group
06.2017 - Current
Receptionist/ Service Cashier
Simi Valley Buick GMC
07.2016 - 06.2017
Bank Teller
Logix Federal Credit Union
02.2016 - 07.2016
Bachelor of Arts - Psychology
California State University - Channel Islands
Associate of Arts - Psychology
Moorpark College
Master of Science - Social Work
Florida State University