Astrid Cruz
Lawrenceville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Real Estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Gwinnett Medical Center
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns
- Offered advice and assistance to patients, paying attention to special needs or wants
- Answered constant flow of patient calls with minimal wait times
- Updated account information to maintain patient records
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor
- Developed customer service policies and procedures to meet and exceed industry service standards
- Educated patients about billing, payment processing, and support policies and procedures.
Real Estate Leasing Agent
Birchstone Residential
08.2023 - Current
- Increased client satisfaction by promptly addressing inquiries and providing knowledgeable leasing information.
- Streamlined the application process for prospective tenants, resulting in faster lease signings.
- Developed strong relationships with property owners to ensure long-term partnerships.
- Conducted thorough market research to stay current on local trends and pricing strategies.
- Maintained detailed records of all transactions, ensuring accurate documentation and timely followups.
- Provided exceptional customer service to both property owners and potential tenants, fostering loyalty and repeat business.
- Educated clients on local regulations and requirements, ensuring compliance throughout the leasing process.
- Utilized cutting-edge technology tools to streamline communication between landlords, tenants, and management teams.
- Developed successful marketing strategies to promote properties and maximize exposure.
Patient Access Representative
Northside Hospital Gwinnett
09.2021 - 03.2023
- Verified demographics and insurance information to register patients in computer system
- Assembled registration paperwork and placed identification bands on patient
- Explained various admission forms and policies, acquiring signatures for consent
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Obtained necessary signatures for privacy laws and consent for treatment
- Communicated financial obligations to patients and collected fees at time of service
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Transporter
Northshore Medical Hospital
05.2020 - 07.2021
- Warmly greeted patients and visitors and made each feel welcome
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Maintained confidentiality of patient data and condition to safeguard health information
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers
- Monitored patient progress to detect changes or unusual behavior and update medical personnel
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
Debt Collector Agent
Affiliate Asset Solutions
03.2018 - 05.2019
- Used scripted conversation prompts to convey current account information and obtain payments
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Maintained high volume of calls and met demands of busy and productive group
- Worked in call center environment handling manual and automatically dialed outbound calls
- Verified compliance with relevant laws, regulations and best practices related to customer account management
- Negotiated payment plans with customers to prevent accounts from entering collections
- Documented customer payment interactions and account statuses for future reference
- Prepared and submitted legal documents to initiate court proceedings.
Apartment Leasing Agent
The Oxford Apartments
03.2018 - 05.2019
- Achieved and maintained a lease percentage above 95%
- Greeted pre-qualified prospects and followed up with tenants to achieve maximum service satisfaction
- Coordinated and toured prospects around the community and applied product knowledge according to client's needs, answered questions, and highlighted selling features and property amenities
- Processed applications, ran credit reports and rental histories
- Collected and recorded application fees, accurately documented all financial transactions
- Assisted with office organization and maintained organized resident files
- Applied Fair Housing regulations.
Apartment Leasing Agent
Anzio Apartments
02.2017 - 03.2018
- Achieved and maintained a lease percentage above 95%
- Greeted pre-qualified prospects and followed up with tenants to achieve maximum service satisfaction
- Coordinated and toured prospects around the community and applied product knowledge according to client's needs, answered questions, and highlighted selling features and property amenities
- Processed applications, ran credit reports and rental histories
- Collected and recorded application fees, accurately documented all financial transactions
- Assisted with office organization and maintained organized resident files
- Applied Fair Housing regulations.
Apartment Leasing Agent
Goldoller Real Estate Investments
01.2016 - 10.2016
- Greeted clients, showed apartments, and prepared leases
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Collected rent and tracked resident payments and information in computer system
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Verified tenant incomes and other information before accepting lease applications
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Wrote and submitted reports to highlight developments and statistics of occupied properties
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
Education
High School Diploma -
James Madison High School
Atlanta, GA04.2023
Skills
- Microsoft Office
- Organized and Detail-Oriented
- Calm and Effective Under Pressure
- Administrative and Office Support
- Verbal and Written Communication
- Registration and Admissions
- Customer Service
- Problem-Solving
Languages
Spanish
References
Furnished Upon Request
Timeline
Real Estate Leasing Agent
Birchstone Residential
08.2023 - Current
Patient Access Representative
Northside Hospital Gwinnett
09.2021 - 03.2023
Patient Transporter
Northshore Medical Hospital
05.2020 - 07.2021
Debt Collector Agent
Affiliate Asset Solutions
03.2018 - 05.2019
Apartment Leasing Agent
The Oxford Apartments
03.2018 - 05.2019
Apartment Leasing Agent
Anzio Apartments
02.2017 - 03.2018
Apartment Leasing Agent
Goldoller Real Estate Investments
01.2016 - 10.2016
Customer Service Representative
Gwinnett Medical Center
High School Diploma -
James Madison High School
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