Astrid Cubas
Houston,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Drive-Thru Cashier
POLLO CAMPERO
06.2017 - 08.2017
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Manager
Wingstop Restaurant
06.2019 - 04.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Medical Assistant Technician
Renal Care Clinic
02.2021 - 07.2021
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
Assistant Store Manager
PLS Check Cashers
05.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Associate of Science - MEDICAL ASSISTANT TECHNICIAN
Florida Career College
Houston, TX08.2022
High School Diploma -
Ischool High School
Lewisville, TX05.2022
Skills
- Problem-Solving
- KPI Tracking
- Sales expertise
- Staff Scheduling
- Transaction Processing
- Multitasking and Organization
- Store Opening and Closing
- Team Leadership
- Outstanding communication skills
- Cash Management
- POS Systems
- Bank deposit procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
PLS Check Cashers
05.2022 - Current
Medical Assistant Technician
Renal Care Clinic
02.2021 - 07.2021
Manager
Wingstop Restaurant
06.2019 - 04.2022
Drive-Thru Cashier
POLLO CAMPERO
06.2017 - 08.2017
Associate of Science - MEDICAL ASSISTANT TECHNICIAN
Florida Career College
High School Diploma -
Ischool High School