Astrid Cubas
Houston,TX
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Texas Insurance Agency
Houston, TX
05.2024 - 08.2024
- Educated customers on the importance of maintaining adequate insurance coverage.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Generated reports detailing sales activities, client interactions, and progress toward goals.
- Processed payments received from clients promptly according to established procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Explained coverage options to potential policyholders, answering questions or concerns.
Assistant Store Manager
PLS Check Cashing
Houston, TX
05.2022 - 05.2024
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised cash-handling processes to ensure the accuracy of transactions.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Maintained accurate records of all transactions, stock levels, and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided training to new employees on company policies and procedures.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Store Manager
Wingstop
Houston, TX
05.2019 - 04.2022
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints promptly.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Medical Assistant
Renal Care Clinic
Houston, TX
02.2020 - 05.2020
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription, and data entry into theelectronic health record system.
- Handled general office duties to support administrative staff during peak hours.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission, and consent forms.
- Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments, greeted patients, and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Cashier
POLLO CAMPERO
HOUSTON, TX
05.2017 - 08.2017
- Operated cash register efficiently and accurately, and process payments by cash, check, credit card, gift card, or automatic debit.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Answered customer inquiries regarding menu items, prices, promotions, and special offers.
- Trained new employees on how to use cash registers, prepare orders, and provide excellent customer service.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, and grills.
- Replenished condiments, napkins, utensils, and other necessary items during shifts.
- Processed payments, gave change, and issued receipts for orders.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Took orders, prepared food, and processed payments in full-service establishment.
Education
Associate of Science -
Florida Career College - Houston
Houston, TX03-2021
High School Diploma -
Ischool High School
Lewisville, TX06-2020
Skills
- Policy Knowledge
- Customer Service
- Customer follow-up
- Team Leadership
- Employee Training
- Cash Register Operation
- Payment Processing
- Cash Handling
- ID Verification
- POS Systems
- Policy writing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Insurance Agent
Texas Insurance Agency
05.2024 - 08.2024
Assistant Store Manager
PLS Check Cashing
05.2022 - 05.2024
Medical Assistant
Renal Care Clinic
02.2020 - 05.2020
Store Manager
Wingstop
05.2019 - 04.2022
Cashier
POLLO CAMPERO
05.2017 - 08.2017
Associate of Science -
Florida Career College - Houston
High School Diploma -
Ischool High School
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