Astrid Sanchez
Sandy,UT
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at McDonald's. Skilled in decision-making and problem-solving, I excel in creating effective marketing strategies and improving sales outcomes. Demonstrates expertise in employee training and customer service, driving results through innovative solutions and collaborative efforts.
Overview
19
19
years of professional experience
Work History
Shift Manager
McDonald's
Sandy, UT
04.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Trade Marketing Specialist
C.A. Venezolana De Pinturas
Venezuela
01.2018 - 03.2022
- Delivered measurable results in sales uplifts through customized loyalty programs designed to increase retailer engagement with the brand.
- Fostered a positive, results-driven culture within the trade marketing team that emphasized accountability, collaboration, and continuous learning.
- Streamlined inventory management, implementing efficient ordering processes to minimize stockouts and overstock situations.
- Developed engaging sales tools and collateral materials to support retailer efforts in promoting the brand and driving consumer interest.
- Developed successful partnerships by collaborating with retailers to maximize brand exposure and drive sales growth.
- Gathered valuable market insights through regular retail audits, enabling informed decision-making on promotional strategies.
- Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.
- Increased sales volume with innovative in-store promotions and strategic product displays.
Trade Marketing Manager
C.A. Ron Santa Teresa
Venezuela
01.2006 - 07.2015
- Monitored and evaluated Type programs and activities to measure effectiveness and recommend improvements.
- Devised product pricing strategies and trade marketing investments to support growth.
- Created trade marketing strategies to communicate strategies to Number-member team.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
- Measured marketing program effectiveness via regular monitoring of KPIs.
Education
Marketing - Marketing
Jose Antonio Paez University
Venezuela10.2008
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Opening and closing procedures
Timeline
Shift Manager
McDonald's
04.2022 - Current
Trade Marketing Specialist
C.A. Venezolana De Pinturas
01.2018 - 03.2022
Trade Marketing Manager
C.A. Ron Santa Teresa
01.2006 - 07.2015
Marketing - Marketing
Jose Antonio Paez University