Astrid Velez
El Paso
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Call Center Representative
DATAMARK
El Paso, TX
04.2025 - 07.2026
- Managed high volume inbound and outbound calls to resolve customer inquiries efficiently.
- Provided accurate product information and assistance, enhancing customer satisfaction rates.
- Documented call details in CRM software, ensuring proper tracking and follow-up actions.
- Collaborated with team members to improve response times and service quality standards.
Team Member
Chic-Fil-A
El Paso, TX
10.2024 - 04.2025
- Communicated effectively with cross-functional teams to resolve logistical challenges swiftly.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Leader
HTeaO
El Paso, TX
04.2024 - 09.2024
- Led team in delivering exceptional customer service and ensuring satisfaction.
- Streamlined operations by implementing efficient workflows and processes.
- Mentored and trained new staff on operational procedures and company standards.
- Oversaw inventory management, ensuring product availability and minimizing waste.
Team Member
Amazon
El Paso, TX
11.2023 - 01.2024
- Operated material handling equipment to efficiently move products within warehouse environment.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Conducted regular quality checks to ensure product standards were met before shipping.
- Supported management in optimizing warehouse layout for improved productivity.
Team Member
Chic-Fil-A
El Paso, TX
06.2023 - 11.2023
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Rotated through series of different stations based on team needs.
Team Member
Cinemark
El Paso, TX
02.2022 - 03.2023
- Directed box office operations to optimize ticket sales and enhance customer service.
- Oversaw theatre cleaning operations to ensure a pristine environment for patrons.
Team Member
Coldstone Creamy
El Paso, TX
07.2021 - 02.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Ysleta High School
El Paso, TX06.2022
Skills
- Cash Handling
- Positive and professional
- Heavy Lifting
- Cleaning and sanitizing
- Customer Service
- Telephone management
Timeline
Call Center Representative
DATAMARK
04.2025 - 07.2026
Team Member
Chic-Fil-A
10.2024 - 04.2025
Team Leader
HTeaO
04.2024 - 09.2024
Team Member
Amazon
11.2023 - 01.2024
Team Member
Chic-Fil-A
06.2023 - 11.2023
Team Member
Cinemark
02.2022 - 03.2023
Team Member
Coldstone Creamy
07.2021 - 02.2022
High School Diploma -
Ysleta High School